News
3 min read
Cisco Advances Interoperability with Microsoft Teams Certifications for Cisco Board Pro and Webex Contact Center
27 Mar, 2023

News Summary:
- To expand the interoperability of Cisco’s hardware and software portfolios, Cisco deepens Microsoft partnership with two new products Certified for Microsoft Teams.
- Customers will have increased choice and flexibility in how they work with the option to run Microsoft Teams Rooms on Cisco Board Pro devices.
- Customers will receive seamless live service experiences with Webex Contact Center for Microsoft Teams.
- Advanced, AI-powered collaboration features: Cisco’s AI capabilities can be used in Teams meetings for the first time. This includes supreme video quality, powerful camera intelligence and noise removal technologies.
- Fully-featured meetings: Customers can join feature-rich, back-to-back Teams and Webex meetings on the same device from the Teams Rooms home screen – with no reboot or reconfiguration required.
- Simplified device management: IT admins can manage Board Pro in Microsoft Teams Admin Center and the new Teams Rooms Pro Management Portal and take advantage of additional device management and workspace analytics capabilities in Cisco Control Hub and Cisco Spaces.
- Enhanced collaboration capabilities: Teams integration for Webex Contact Center provides agents with tools to quickly connect and collaborate with knowledge workers through the Teams app and route customers to knowledge workers using Teams. This lessens customer effort and helps them quickly get the answers they need.
- Centralized management features: This integration also provides calling interoperability, directory services, presence awareness, centralized management and administrative features and more.