News
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Cisco Announces Intent to Acquire CloudCherry
26 Aug, 2019

Enhancing the Contact Center to Improve Customer Experiences in Real-Time with the Power of Cloud Data Analytics
News Summary:- Cisco intends to acquire CloudCherry* to enhance Contact Center portfolio.
- CloudCherry provides predictive analytics, rich customer journey mapping and sophisticated survey capabilities for customers operating contact centers in the cloud or on-premises.
- Acquisition reflects Cisco’s vision of how tools and technologies are collectively forming a new approach to work and productivity, called Cognitive Collaboration. This new approach integrates intelligence and context throughout all collaboration experiences, including the Contact Center.
- The acquisition is expected to close in the first quarter of Cisco's fiscal year 2020, subject to customary closing conditions and required approvals.
- Upon completion of the transaction, the CloudCherry team will join Cisco’s Contact Center Solutions business, led by Vasili Triant, vice president and general manager. Read the blog for more details.
- Cisco collaboration customers include 95 percent of the Fortune 500.
- 30,000+ Cisco Contact Center Customers.
- 3 Million+ Contact Center Agents.