Who We Are
About CCA
We are the premier peer association dedicated to the growth of the cloud communications industry.
Leadership
Meet the world’s most prestigious cloud communications executives – hand-picked to lead the CCA.
Members
The CCA membership includes over 150 entities that operate within the cloud communications sector.
Testimonials
Here's how the world’s most elite group of cloud communications leaders benefits from the CCA.
Advocacy
Learn how you can access invaluable resources and activities that help effect global change.
Committees
Our committees bring together leaders and practitioners to drive standards, insights, and real-world outcomes across cloud communications.
Events
Upcoming Events
We bring together the brightest minds in cloud communications at virtual and global in-person events.
Past Events
Explore our event recaps for an inside look at what to expect from our exclusive industry events.
2026 Sponsor Prospectus
Get an overview of the different sponsorship opportunities for events in 2026.
Resources
News
Stay up-to-date on the latest news impacting the industry.
Podcasts
Hear our members' thoughts on industry topics you care about.
Blog
Explore thought leadership articles written by CCA members.
Research Report
Download the 2025 Cloud Communications industry research report.
Transparency
This page provides access to key organizational and financial disclosures in accordance with IRS requirements and nonprofit best practices.
Get Involved
Join the CCA
Join over 150 members already growing with CCA.
Attend an Event
Attend a premier virtual or worldwide in-person CCA event.
Submit a Guest Post
Submit thought leadership content to be featured on our blog.
Technologies
Learn more about Cloud Communications

UCaaS
Cloud-based UCaaS platforms help businesses overcome outdated systems.

Business VoIP
Cloud-based VoIP helps businesses reduce costs and improve flexibility.

Contact Center
CCaaS solutions address common challenges in customer service.

Collaboration
Modern collaboration platforms improve productivity while reducing complexity.
Shop for Business Services

Cloud Communication Providers
Browse top providers and filter by company size, location, and technology needs.

Business Services Providers
Gain access to the best providers and customize search based on your requirements.

Contact

News Quick read.

Cisco BroadWorks ECCR Replacement

13 Apr, 2022

The most recent edition of the Cisco BroadWorks platform (Release 24.0), doesn’t include the advanced reporting functionality of the Enhanced Call Centre Reporting (ECCR) service. Though many companies relied on this solution within the BroadWorks supervisor client, the ECCR was declared ‘End of Sale’ during 2019. While many organisations have continued to use the ECCR technology in previous versions of BroadWorks, upgrading to Release 24.0 means you won’t have access to this tool for call centre activity reporting. CCA Member Akixi has a solution. Read more here

Cloud Communications Alliance

Browse these posts below for the latest in cloud communications news and insights.

20 March 2026

Learn more about Cloud Communications

Shop for Business Services

Cisco BroadWorks ECCR Replacement

Related Posts

Telnyx Named Among Top Global CPaaS Providers in Frost & Sullivan's 2025 Frost Radar™ Analysis

Crexendo Strengthens Market Leadership in G2 Spring 2026 Reports

Cisco Secure AI Factory with NVIDIA Makes AI Easier to Deploy and Secure, Anywhere Organizations Need It

Find The Top Cloud
Communications Companies

Become A CCA Member Today!

Learn more about Cloud Communications

Shop for Business Services

Cisco BroadWorks ECCR Replacement

Related Posts

Telnyx Named Among Top Global CPaaS Providers in Frost & Sullivan's 2025 Frost Radar™ Analysis

Crexendo Strengthens Market Leadership in G2 Spring 2026 Reports

Cisco Secure AI Factory with NVIDIA Makes AI Easier to Deploy and Secure, Anywhere Organizations Need It

Find The Top Cloud Communications Companies

Become A CCA Member Today!

Find The Top Cloud
Communications Companies