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About CCA
We are the premier peer association dedicated to the growth of the cloud communications industry.
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The CCA membership includes over 150 entities that operate within the cloud communications sector.
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Technologies
Learn more about Cloud Communications

UCaaS
Cloud-based UCaaS platforms help businesses overcome outdated systems.

Business VoIP
Cloud-based VoIP helps businesses reduce costs and improve flexibility.

Contact Center
CCaaS solutions address common challenges in customer service.

Collaboration
Modern collaboration platforms improve productivity while reducing complexity.
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News Quick read.

Cisco BroadWorks ECCR Replacement

13 Apr, 2022

The most recent edition of the Cisco BroadWorks platform (Release 24.0), doesn’t include the advanced reporting functionality of the Enhanced Call Centre Reporting (ECCR) service. Though many companies relied on this solution within the BroadWorks supervisor client, the ECCR was declared ‘End of Sale’ during 2019. While many organisations have continued to use the ECCR technology in previous versions of BroadWorks, upgrading to Release 24.0 means you won’t have access to this tool for call centre activity reporting. CCA Member Akixi has a solution. Read more here

Cloud Communications Alliance

Browse these posts below for the latest in cloud communications news and insights.