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News Quick read.

Cisco BroadWorks ECCR Replacement

13 Apr, 2022

The most recent edition of the Cisco BroadWorks platform (Release 24.0), doesn’t include the advanced reporting functionality of the Enhanced Call Centre Reporting (ECCR) service. Though many companies relied on this solution within the BroadWorks supervisor client, the ECCR was declared ‘End of Sale’ during 2019. While many organisations have continued to use the ECCR technology in previous versions of BroadWorks, upgrading to Release 24.0 means you won’t have access to this tool for call centre activity reporting. CCA Member Akixi has a solution. Read more here

Cloud Communications Alliance

Browse these posts below for the latest in cloud communications news and insights.

30 April 2026

RingCentral Unveils Advanced Business Messaging, AI-Powered Engagement, and Phone Innovations to Enable Smarter Customer Interactions

RCS, branded messaging, and international SMS elevate business messaging into ...

29 April 2026

Vonage Named a Leader in the 2026 IDC MarketScape for Worldwide Communications Engagement Platforms

Recognition underscores Vonage’s AI-driven communications platform, enabling ...

24 April 2026

LanguageLine Solutions Transforms On Demand Interpretation Services With Vonage Video API

LanguageLine and Vonage advance video interpretation with visual cues and ...

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Cisco BroadWorks ECCR Replacement

Related Posts

RingCentral Unveils Advanced Business Messaging, AI-Powered Engagement, and Phone Innovations to Enable Smarter Customer Interactions

Vonage Named a Leader in the 2026 IDC MarketScape for Worldwide Communications Engagement Platforms

LanguageLine Solutions Transforms On Demand Interpretation Services With Vonage Video API

Find The Top Cloud
Communications Companies

Become A CCA Member Today!

Learn more about Cloud Communications

Shop for Business Services

Cisco BroadWorks ECCR Replacement

Related Posts

RingCentral Unveils Advanced Business Messaging, AI-Powered Engagement, and Phone Innovations to Enable Smarter Customer Interactions

Vonage Named a Leader in the 2026 IDC MarketScape for Worldwide Communications Engagement Platforms

LanguageLine Solutions Transforms On Demand Interpretation Services With Vonage Video API

Find The Top Cloud Communications Companies

Become A CCA Member Today!

Find The Top Cloud
Communications Companies