Crexendo® Achievements for Usability, Relationship, and Results Highlighted in G2 Summer Reports

June 14, 2023 - Crexendo® is excited to share its stellar performance in G2’s Summer 2023 Reports for VoIP, UCaaS, and Customer Communications Management. G2.com is the premier platform for exploring, evaluating, and comparing business software and services. Crexendo® is featured in 31 Summer reports and earned 25 distinguished badges, reinforcing its reputation as the preferred choice for organizations looking for a feature-rich, intuitive cloud-based business communications platform supported by exceptional customer service. The Summer reports spotlight Crexendo®’s remarkable customer ratings, with the company receiving high marks across all eight customer satisfaction categories in the Grid Report for VoIP Providers.

Best Usability

The Summer reports recognized the company for its  Crexendo® VIP™ platform for cloud business communications and its user-oriented features. Crexendo® was again honored with the Best Usability badge by holding its top spot on the Usability Index for VoIP, showcasing its expertise in providing a streamlined and instinctive platform for its users. Additionally, the company achieved the Best Meets Requirements badge, validating its proficiency in tailoring solutions to meet the diverse needs of its customers. Further confirming users’ happiness with the Crexendo® platform are user ratings of 94% for Ease of Setup, 96% for Ease of Use, 96% for Ease of Admin, and a remarkable 99% for Meets Requirements.

Best Relationship

Crexendo®’s unwavering commitment to delivering a world-class customer experience is reflected through the company’s high placements in the Summer reports. Crexendo® was in the #1 position in the VoIP Relationship Index for the second consecutive quarter and was awarded the Best Relationship badge, a testament to its dedication to maintaining trusted customer relationships. Crexendo® added the Best Support badge to its portfolio, with a staggering 99% Quality of Support rating accentuating its unwavering efforts to offer prompt and practical support to its users.

Best Results

Crexendo® moved into the #1 spot on the Results Index for VoIP and was honored with the Best Results badge, underscoring its pledge to offer solutions that meet business requirements and deliver bottom-line return on investment. The company’s customer-centric ethos has secured it the Users Most Likely to Recommend badge, and a 98% Likelihood to Recommend rating signifies that Crexendo® customers are more than happy to spread the word about their satisfaction with the company’s solutions and service.

Highest User Adoption

An achievement of which Crexendo® is incredibly proud is its receipt of the Highest User Adoption badge in two reports — the Implementation Index for UCaaS Platforms and the Small Business Implementation Index for Customer Communications Management. These reports consider high customer ratings for Ease of Setup, Implementation Time, and User Adoption. Crexendo®’s exceptional performance in these reports reflects the company’s commitment to streamlining the implementation process and offering intuitive solutions that customers can quickly learn and use.

4.9 out of 5 Stars User Rating

Verified Crexendo® customers consistently rave about the powerful, easy-to-use Crexendo® platform and their satisfaction with doing business with the company in their certified user reviews. This continuous stream of positive acclamation has resulted in a striking 4.9 out of 5 stars rating Crexendo® has maintained for an impressive five quarters in a row. Crexendo®’s achievements in the G2 Summer 2023 reports are a testament to its relentless focus on delivering an extraordinary customer experience along with a business communications platform that is powerful, simple to use, and easy to manage. The many awards and exceptional ratings, and feedback the company continues to receive show that Crexendo® is the premier choice for organizations looking for a dependable, cost-efficient VoIP provider. To explore our 5-star reviews and register for a free demo of our award-winning Crexendo® VIP™ platform,  visit our G2 page.
Cloud Communications Alliance

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