RingCentral Unveils Advanced Business Messaging, AI-Powered Engagement, and Phone Innovations to Enable Smarter Customer Interactions
RCS, branded messaging, and international SMS elevate business messaging into ...
20 Feb, 2015
CTI Group (Holdings) Inc. (OTC:CTIG), a global provider of carrier-grade software solutions and services which empower organizations through communication analytics, today announced the general availability of their
Proteus® Enterprise Multi-Tenant call accounting solution for the Service Provider market, with particular focus on users of BroadSoft’s BroadWorks platform. Proteus® Enterprise interfaces with BroadWorks at two levels: call detail record (CDR) and Open Client Interface, Provisioning (OCI-P). CDR integration provides the method for logging call detail records from BroadWorks, processing them through Proteus®’s CDR interface and storing the processed data in a highly optimised database for multiple BroadWorks tenants to securely analyze OCI-P integration enables the Service Provider to easily provision the call account service to their customers by linking account details within BroadWorks to those of Proteus®. Trevor Davis, Head of Products at CTI Group commented, “As businesses migrate to hosted telephony solutions they expect their Service Provider to supply all the business tools that they used with their premise-based PBX. Our latest multi-tenant version of Proteus® Enterprise allows Service Providers to enhance their hosted voice portfolio with the important call accounting function. Their business customers will then benefit from detailed call analysis enabling decisions to be made on capacity planning, productivity improvements, telephony fraud prevention and cost allocation within their business.” CTI Group's Proteus® Enterprise is a highly scalable solution that supports high volumes of tenants and millions of daily CDRs. By providing service providers with a means to tailor the solution to individual customer requirements, the service provider can ensure tenants are provided with the features and reports they require. More at
www.ctigroup.com
