Cox Business Unveils New AI-First Contact Center Solution Powered by RingCentral
Advanced new solution helps streamline customer operations through a ...
28 Jul, 2020
Melbourne, Australia | 28 July 2020
EMU, developed by BroadSource, allows global Service Providers, who utilise the BroadSoft (now Cisco) BroadWorks™ UC platform, to better manage the day-to-day complexity of subscriber configuration information. EMU has been deployed by telcos around the globe including Vodafone, Telstra, Vonage, Swisscom and Bell Canada. Seventeen years of telco engineering experience, coupled with today’s Cloud delivery technologies, means that EMU can solve Service Provider problems as a Cloud Service. Service Providers have an array of ‘every day use cases’ to better manage their BroadWorks™ powered Cloud UC platform. Typical examples include:
Subscription to EMU SaaS is based on one or all of the following functions:
About BroadSource BroadSource is a specialist global software development and telecommunications engineering company with seventeen years of project engineering experience based on BroadWorks™ technology. BroadSource applications are solving real world scenarios for their Global Service Provider customers. The BroadSource EMU platform and EMA (EMU Mobile Assistant) products are transforming the way global service providers manage the complexity of BroadWorks™ and BroadCloud™ customer data on one hand and re-defining the UC user experience on the other. With offices in London, Düsseldorf, Melbourne and Seattle, BroadSource has a diverse range of BroadWorks™ and BroadCloud™ Service Provider customers across the world. As a global Professional Services partner, BroadWorks Value Added Reseller and BroadCloud CC-One certified reseller, BroadSource is a trusted partner for the very largest and smallest BroadSoft (now Cisco) Service Providers.
- Customer migrations to Cloud UC
- Consolidation of voice platforms through mass subscriber migration
- Configuration auditing of thousands of users, each with thousands of settings in real time, on a single page
- Real time customer configuration comparisons in a help desk to reduce time to restore customer issues
- Updates to configurations en masse
- Bulk provisioning
- Group backup and restore and;
- License and Service Pack reporting, managing compliance and leakage
- EXTRACT every piece of information from their BroadWorks™ environment to audit, analyse or backup customer group configurations
- MANIPULATE thousands of configuration attributes in seconds, preparing for migrations
- UPDATE, en masse, configuration settings, saving hundreds of ‘clicks’ and many hours
Subscription to EMU SaaS is based on one or all of the following functions:
| • EMU Audit • EMU Update • EMU Provision • EMU Migrate | • EMU Backup • EMU Restore • EMU Compare • EMU Reporting |
