Enreach enhances Business Performance with new Enreach Contact Release

Smart Contact Functionalities Enable Businesses to Streamline Workflows, Improve Efficiency, and Elevate Customer Service

Almere - October 7, 2025 - Enreach, a leading European smart contact provider, announced a series of enhancements to its Enreach Contact cloud communications solution. With the launch of the new App for Web, more capabilities and an upgraded Shomi personal assistant, Enreach continues to extend the value of its Smart Contact vision.

The new Enreach Contact enhancements include:

• Enreach Contact App for Web now available next to its app for Desktop and Mobile: Users can manage calls, contacts, call history, forwarding, and queues directly in their browser, with Microsoft 365 and Teams integration.
• Shomi, Enreach Contact’s personal assistant now offers new AI-powered workflows with enhanced summarisation, manual editing options, and direct push of call summaries and outcomes to connected CRM systems.
• Reporting App: also launched into general availability, offering scheduled and on-demand reports with browser-based access to historical queue and agent statistics, enabling performance insights over time.

“With the new release, we’re delivering a set of meaningful improvements across Enreach Contact, showcasing how AI can be embedded in a practical way into everyday business communications. Shomi, our AI-powered personal assistant is the best example: now not only summarising and screening calls, but also pushing data directly into CRM systems. Combined with our mobile network, this release opens up new opportunities to boost productivity and streamline workflows. The new AI-based capabilities are available across multiple communication channels, enabling users to work more efficiently with greater flexibility across different devices and work environments", commented Koen van Geffen, Chief Technology Officer at Enreach.

“These recent product enhancements illustrate our commitment to continuously reimagine the entire Enreach product portfolio to improve the performance and efficiency for all of our customers,” said Martin Classen, Enreach’s Chief Product Officer. “Our ‘smart contact’ approach empowers our product development and engineering teams to create solutions that will add substantial value to both our channel partners and the customers they serve.”

Headquartered in Almere, the Netherlands, Enreach ranks among Europe’s largest providers of unified communications, collaboration, cloud contact centre, and conversational AI solutions for small and mid-size businesses and enterprises. The company works with a large network of MSPs, VARs, service providers, and other partners to ensure that customers can leverage Enreach’s comprehensive solutions portfolio in the manner that best suits their preferences and unique business requirements.

The new Enreach Contact Release is launched simultaneously across several European countries, including Germany, Latvia, Denmark, the Netherlands and Spain, making the new capabilities immediately available to businesses throughout the region. 

About Enreach

Enreach is a European leader in smart contact solutions with a strong presence in the United Kingdom, the Netherlands, Germany, France, Spain, Denmark, Finland, Sweden, and the Baltic States. Enreach provides collaboration technology and telecom services through its resellers, service provider partners, and direct channels. All operations contribute to intelligent, integrated IT and communication solutions that ensure optimal communication and workflow between organizations. Enreach's mission is to give companies access to the best communication and collaboration tools with a simple, user-centric interface built around their specific needs and systems. The group's products place powerful features within reach of all companies, regardless of industry or size, so their employees can focus on getting great things done. Enreach operates in over 25 countries and has over 1,000 employees working in 27 different European offices.

For more information about Enreach, please visit: www.enreach.com.