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Evolve IP’s Desktop as a Service Announces Integration with Five9 Contact Center
10 Mar, 2023
Adding to its Multi-Platform Solutions for Today’s Hybrid / Remote Workforces. Evolve IP’s Managed Desktop as a Service (DaaS/VDI) is now offered in the Five9 CX Marketplace and works seamlessly with Five9’s Contact Center Solution in addition to its own Contact Center, Evolve Contact Suite. KING OF PRUSSIA, PA - February 28, 2023 - Evolve IP, a leading provider of secure, cloud based global solutions that enable entire workforces to be productive anywhere, today announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. This partnership enables Five9 customers to access their Contact Center from a secure, mobile, and scalable cloud based Virtual Desktop delivered by Evolve IP. To learn more, go to the Five9 CX Marketplace site. Evolve IP’s Desktop as a Service (DaaS) Solution – featured on Gartner’s Market Guide – hosts and integrates cloud-enabled applications inside of its virtual desktop environment via a multi-cloud, multi-protocol platform that guarantees uptime, performance, flexibility, scale, and security. Purpose-built to support Real-Time Audio-Video (RTAV) in a virtual desktop, Evolve IP is able optimize DaaS performance to ensure the quality of live communication. Virtual Desktop adoption (DaaS / VDI) is accelerating in the wake of the Covid-19 pandemic. Driven by concerns about supply chain, security, and the logistics of managing an increasingly remote workforce, more than 40% of organizations have deployed Virtual Desktops to improve how they manage and maintain their digital workspaces . DaaS enables organizations to deliver an on-demand, virtualized desktop experience to any employee, wherever they are – making mission-critical applications available on demand from any Internet connection. According to Enterprise Strategy Group, businesses that leverage virtual desktops for their employees know that “(DaaS) allows them to quickly access desktop resources in a timely and more elastic manner”. Customer experience is more than just connecting the Caller to the Agent – it’s also about providing Agents with a simple method to seamlessly access critical back-office applications like ERP, Order Management, Billing, and Ticketing to ensure the best possible experience for their customers. “At a time when workforces are increasingly distributed and mobile, the combination of an Evolve IP Virtual Desktop and the Five9 Contact Center is the perfect complement for the remote Agent that needs access to a secure desktop which can be delivered over virtually any device without a corporate owned PC or VPN connection” said Autumn Salama, Chief Product and Integration Officer at Evolve IP. “By integrating DaaS and Five9, Evolve IP enables organizations to reduce capital expenditures for new PCs, reduce IT support costs, and eliminate the need for expensive and inefficient VPNs typically required to access internal business applications.” “We are proud to partner with Evolve IP, whose ability to support Real Time Audio and Video allows their DaaS Solution to keep voice and video ‘inside the desktop’, enabling the end user to experience a fully compliant contact center solution,” said Patrice DeLorey, Five9 ISV Global Partner Manager. For press inquiries or to learn more about how Evolve IP's virtual desktop, unified communications and contact center solution enhances productivity and supports hybrid work, visit www.evolveip.net.  Enterprise Strategy Group: Are Desktops Doomed? Trends in Digital Workspaces, VDI, and DaaS