Floward Scales Customer Service to Handle 13x Peak Demand With Infobip AgentOS
AI-powered customer service enables seamless experiences during peak seasons
30 Aug, 2012
GLOBALINX for the seventh consecutive year has earned a placement Inc 5000’s list of the fastest growing companies. GLOBALINX placed 84th overall amongst U.S. based telecommunications business in 2011.GLOBALINX experienced triple-digit employee growth over the past three years. GLOBALINX bought TMC Communications in July of 2010, merging the two service providers into one. The noteworthy and successful absorption of TMC Communications into GLOBALINX last year resulted in positive growth in the company’s residential and wholesale channels, increasing both sales and revenue. This growth has continued well into 2012. The combination of TMC’s TDM-based services and GLOBALINX’s specialty in VoIP has resulted in significant synergies that enable innovative telecom products to be marketed faster. To further improve its current standing in the voice and data services industry, GLOBALINX has started to embark on a company rebranding initiative which aims to create an increase in transparency in the solutions and services offered to its consumers. In a bid to solidify its presence as an industry leader in the telecommunications field, GLOBALINX will reveal its new company image at the Channel Partners Conference and Expo taking place in September. The conception and development of the new brand will cultivate the strengths and principles of GLOBALINX. “We decided to re-fresh our brand image to help our customers better understand who GLOBALINX is: a competent, technically and financially strong, vibrant company that builds long-term consultative relationships with its partners,” said Craig Jerabeck, GLOBALINX CEO.
