Floward Scales Customer Service to Handle 13x Peak Demand With Infobip AgentOS
AI-powered customer service enables seamless experiences during peak seasons
28 Feb, 2015
CTI Group Offers Hosted Call Accounting for BroadSoft Service Providers
As businesses migrate to Broadsoft hosted telephony solutions they expect their Service Provider to supply all the business tools that they used with their premise-based PBX.
Proteus® can now be supplied as an over-the-top service to satisfy the important call accounting function within a hosted telephony portfolio.
Proteus® fulfills a number of important functions for the Service Provider in addition to its core call accounting capabilities.
- Effectively allows the Service Provider to monetize call accounting as a service.
- Provides billing data to the Provider for each reseller, tenant and extension being logged.
- Feature-based management provides multiple ways to productize the service.
- Enables white-label branding for all Service Provider and Reseller groups defined in the platform.
- Provides a secure multi-tenant architecture.
- Supports local and geographical redundancy.
