Floward Scales Customer Service to Handle 13x Peak Demand With Infobip AgentOS
AI-powered customer service enables seamless experiences during peak seasons
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New capabilities on every layer of Oracle Cloud are designed for lower cost, higher reliability and performance, always-on security, open standards, and compatibility with private clouds
Oracle OpenWorld, San Francisco—Oct 26, 2015 - Oracle Executive Chairman and CTO Larry Ellison introduced more than a dozen new Oracle Cloud services and capabilities in the opening keynote presentation at Oracle OpenWorld 2015 in San Francisco’s Moscone Center.
Ellison outlined six design goals for Oracle Cloud: cost, reliability, performance, standards, compatibility, and security. In the transition to cloud computing, Ellison said, businesses are in “the middle of a generational shift in computing that is no less important than our shift to personal computing.” And he demonstrated a new just-in-time learning system that will be available within Oracle’s Software-as-a-Service applications. Oracle Cloud advances highlighted by Ellison included:
- A new discrete manufacturing suite as part of Oracle SCM Cloud
- E-Commerce in Oracle’s CX Cloud to enable business-to-consumer commerce
- Exadata Cloud Service, based on Oracle’s high performance Exadata Database Machine
- Modern, mobile-friendly user interface for SaaS applications
- Oracle Multitenant Database Cloud scales to more than 4,000 pluggable databases
- Real Application Clusters (RAC) in the Cloud, fault-tolerant database availability in the cloud
- Database In-Memory Acceleration for faster performance of joins, expressions, and JSON scan and filter
- Database In-Memory on Active Data Guard
- Multitenant Java Server, high density, low cost, secure cloud platform
- Fault-Tolerant Java Server, continuous availability and transparent deployment in multiple data centers
- Big Data Preparation, Discovery, and Visualization Cloud Services
- “We went into the SaaS business, and came to understand that required us to be in the platform business. And we went into the platform business and came to understand we had to be in the infrastructure-as-a-service business. That’s how we got to where we are today.”
- “On-premises computing is not going to vanish. Even if on-premises computing eventually becomes a smaller piece of the pie than cloud computing, there's going to be a long period of transition.”
- “We're standards-based, and because we're compatible—our cloud is compatible to what you have on premise—it's very easy to lift and shift. It's very easy to take workloads you already have, databases you already have, and move them to the cloud.”
