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Mitel Ranks Highest in Growth on Frost & Sullivan RADAR for Hosted IP Telephony & UCaaS
27 Aug, 2019

Architecture, innovation, channel expansion, and ability to deliver both premises-based and cloud solutions cited as key success factors
DALLAS, Texas-- --Mitel®, a global leader in business communications, scored highest on the growth index of the 2019 Frost RADAR® in the Hosted IP Telephony and UCaaS Industry for North America, an analysis of 30 providers’ competitive strengths and opportunities as assessed by research and consulting firm Frost & Sullivan. Adoption of cloud-based communications continues to rise as businesses of every size and industry look to digitally transform their organizations to gain efficiencies and create better experiences for their customers. Related research from Frost & Sullivan shows UCaaS buying decision makers are becoming increasingly knowledgeable when it comes to available services and providers. Buyers point to vendor reputation as the most important criterion early in the selection process with final decisions based on reliability, security, having a good user interface and cost. Placing Mitel in the lead position for growth in the Hosted IP Telephony & UCaaS RADAR, Frost & Sullivan notes, “The main tenets of Mitel’s growth strategy and key success factors include its unique architecture, strong focus on innovation, channel expansion, and the ability to deliver complementary premises-based and cloud solutions.” The RADAR identifies the following additional strengths for Mitel:- Different architectures used in MiCloud Connect and MiCloud Flex provide specific benefits to various types of customers.
- Single software stream (within the same technology stack) for both cloud-based and premises-based solutions enables smoother transitions between the two delivery models and more tightly integrated hybrid deployments.
- A comprehensive applications suite (including conferencing, mobility, etc.) addresses the needs of a diverse user base.
- Mitel’s proprietary technology enables the company to innovate more rapidly and scale more cost-effectively.
- Mitel’s modular solutions allow customers to deploy only the capabilities required today and add others as needs change.
- Mitel is trusted by more than 70 million users each day to provide an exceptional communications and collaboration experience.
- Mitel is the leading provider of cloud communications, enabling 4.8 million users, including 1.4 million UCaaS customers.
- MiCloud Connect was named a Best Business Tool of 2019 by Newsweek. Read more.
- Download the free e-book on “Key Questions to Ask When Evaluating Cloud Business Phone Providers.”
- Download the “Digital Transformation for Dummies” e-book.
- Learn why organizations like Hyatt Hotels Corporation, Major League Baseball, Carlsberg Breweries, Liverpool Football Club, the School District of Philadelphia and Make-A-Wish America rely on Mitel.