Floward Scales Customer Service to Handle 13x Peak Demand With Infobip AgentOS
AI-powered customer service enables seamless experiences during peak seasons
26 Dec, 2015
BIRMINGHAM, AL and PHILADELPHIA, PA – December 22, 2015 –Momentum Telecom, Inc. (“Momentum Telecom”) announces today that it has completed the merger with Philadelphia-based Alteva, Inc. (“Alteva”) effective December 21, 2015. “We are excited to invest in and grow upon Alteva’s success and significantly expand the presence of Momentum Telecom in the Northeast. With the merger, customers will continue to experience the high quality products, service and support that they count on from Alteva and Momentum today,” commented Bill Fox, President and Chief Executive Officer of Momentum Telecom. The new combined company will have over 400 employees. The merger will expand Momentum’s offering to include Microsoft Lync, integration with multiple CRM applications such as SalesForce.com and Microsoft Dynamics, Interactive Voice Response, SMS messaging, and customized MPLS integration. Momentum’s breadth of service will expand to over 350,000 users spanning 14 countries and deep experience in several leading vertical markets including healthcare, legal, financial services and retail as well as integration with inContact’s industry-leading contact center solution. Alteva’s Philadelphia headquarters will continue to serve as the Northeast regional office for Momentum Telecom. For more information about Momentum Telecom or to discuss partnership opportunities email
sales@momentumtelecom.com or call
877-258-3821 FREE.
877-258-3821 FREE.
