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NEC’s UNIVERGE Cloud Services, Reseller Friendly
25 Oct, 2012
by Gary Audin
We read about cloud services from the enterprise perspective. Now NEC has developed their cloud service offering that also focuses on the reseller and their revenue production. Jay Krauser, Director, UNIVERGE™ Cloud Services, presented NEC’s cloud Unified Communications as a Service (UCaaS) solution at the NEC Advantage conference last May. It is one of the friendliest and supportive models I have seen for resellers looking to sell cloud services. Jay stressed that the cloud service must solve the customer’s pain points by making the service easy to install, extending the customer’s IT staff and bringing new technology to the customer with the click of a button. Jay said that the service must be easy to sell, continue the reseller’s business as it is today while adding a new revenue streams, and leveraging NEC’s capabilities. The reseller service model offered by NEC:- Is on NEC platforms at redundant NEC sites
- Incurs little or no up-front costs
- Delivers Tier 1 support
- Provides for on-premise equipment solutions
- Includes installation
- Supports application development
- Basic which includes Voice Plus and comes standard with over 200+ features including: E911, Call Waiting, Caller ID, Call Transfer, Call Forward, and technical support 24x7
- UC Standard which includes Basic plus all Voice Plus features: Desktop Application, IM/Chat, Presence, Call Control, User Profiles, Device Management, Device option of soft/hard phones, and Voicemail
- UC Premium which includes everything offered in the previous custom packages plus: Unified Messaging, Feature-rich UC voicemail, Web-based & Telephony User Interface (TUI) control, E-mail integration, UC Mobile Client, Video Conferencing, Supports soft & video phones, Call Recording and Additional Device You-Choose Endpoints
- Utilizing processes that exist within NEC Finance
- Flexibility of revenue share based on offering for all eco-partners
- Upfront revenue
- Streamlining end-user billing
- Easily configure and generate quotes (Carrier/NEC/3rd party)
- Manage projects and customer contracts
- Control a customer’s UCaaS offerings
- View project statuses
- Open/view/close trouble tickets when technical support is needed
- Provision DID number ranges