Floward Scales Customer Service to Handle 13x Peak Demand With Infobip AgentOS
AI-powered customer service enables seamless experiences during peak seasons
23 Jul, 2015
NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, has ranked among the London Stock Exchange Group’s 1,000 Companies to Inspire Britain, an index of the UK’s most exciting and dynamic businesses. The second edition of the report profiles a cross-section of the economy, celebrating some of the fastest-growing enterprises in the UK. The 1,000 businesses listed have, on average, more than doubled their revenue in the past four years and are major contributors to the country’s economic growth and job creation. IT was identified as the top performing sector, paving the way for Britain’s digital revolution. Responsible for seven percent of jobs created and with 65 companies featured on the list, it is estimated that the sector will add £12bn to London’s economy over the next decade. NewVoiceMedia recently announced that it grew its international new business by 528 percent in FY'2015, while continuing to expand its UK base. Named the
world’s 11th top cloud startup, the vendor now serves customers spanning 128 countries and six continents, including MobileIron, TNT, RAC, Canadian Cancer Society, Quintessentially and Wowcher. NewVoiceMedia’s true cloud platform, ContactWorld, revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales and marketing team. “It is an absolute honour to be recognised as one of Britain’s most inspiring and high-growth businesses”, said Jonathan Gale, CEO of NewVoiceMedia. “We recently celebrated another year of incredible growth and continue to drive innovation that will revolutionise the way organisations connect with their customers worldwide. This rapid acceleration, together with our innovative technology, is helping us to attract the highest calibre people around the world who are dedicated to making our cloud capabilities best-in-class. It’s great to be formally recognised by London Stock Exchange and we look forward to continuing our growth trajectory ahead of the market”. Xavier Rolet, chief executive of the London Stock Exchange Group, commented, “This report is a significant part of London Stock Exchange’s broader campaign to support UK high growth companies in their journeys from start-up to stardom and to create an entrepreneurship revolution. I’m delighted that a strong alliance between UK government, financial market participants, investors, entrepreneurs and companies has been created to support these inspiring businesses”. For further information, visit
www.newvoicemedia.com.
