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Nextiva Releases Cloud-Based Contact Center Offering
18 Jan, 2019
Nextiva highlights newest CCaaS offering at the National Retail Federation’s Big Show Scottsdale, Arizona - January 15, 2019 - Nextiva (
www.nextiva.com), an industry-leading cloud-based communications provider, announced today that it has released Nextiva Contact Center, a cloud-based contact center as a service (CCaaS). Adoption of CCaaS has grown rapidly in recent years as companies with traditional, on-premise call centers look for new solutions with agility, reliability, and on-demand scalability. Midmarket and enterprise contact centers have historically relied on expensive applications from multiple vendors to power operations, creating disparate data and making it difficult to gain complete, 360-degree views of contact center operations and customer experiences. Nextiva Contact Center is available for companies of all sizes, and offers multiple benefits, including:
- Workforce Automation (WFO): Gives insight into contact center operations through a full data picture. Nextiva Contact Center provides enhanced capabilities including quality management, workforce management, and WFO analytics.
- Speech-enabled IVR: Adds advanced speech technologies like automatic speech recognition (ASR) in multiple languages, user verification via voice biometrics, and natural language integration to improve end user experience and adoption.
- Omni-Channel Support: Nextiva Contact Center supports a multitude of customer interactions including voice, email, and chat in a unified environment for agents, managers, and administrators that provides a seamless customer experience.
