NUSO Launches NCCP, Purpose-Built for Critical Communications and Operational Coordination

New Platform Modernises Communications for Utilities, Transportation, and Critical Infrastructure Organisations

London, UK - June 3, 2026 - NUSO today announced the launch of the NUSO Critical Communications Platform™ (NCCP), a purpose-built critical communications platform engineered to modernise legacy dispatch and coordination environments for utilities, transportation providers, critical infrastructure organisations, and secure operational teams.

The announcement coincides with Critical Communications World 2026 in London, where NUSO will showcase NCCP. Organisations responsible for mission-critical operations face increasing pressure to coordinate field teams, maintain communications continuity, and improve visibility during outages, incidents, and operational events. Many still rely on disconnected dispatch systems and siloed communications tools that limit situational awareness and slow response times.

NCCP addresses these challenges by bringing together voice, SMS, IVR events, and operational workflows within a unified command-and-control communications environment designed for resilient, high-availability operations.

"Operational teams need more than traditional business communications tools,” said Daren Finney, Chief Revenue Officer, NUSO. “They need resilient coordination, real-time visibility, and communications continuity designed for environments where every minute matters. NCCP was built specifically to support those mission-critical operational requirements."

Key Capabilities

• Unified coordination across voice, SMS, IVR, events, and workflows

• Real-time visibility into incidents, operational events, and field communications

• Operator-led workflows with dynamic prioritisation and interaction management

• Resilient architecture designed to support continuity, redundancy, and failover capabilities

• Flexible deployment options for secure and regulated operational environments

Unlike traditional UCaaS, contact centre, or standalone dispatch solutions, NCCP is designed specifically for operational command, field coordination, and critical communications workflows where visibility, continuity, and rapid response are essential.

As critical infrastructure organisations modernise legacy communications environments, NCCP provides a unified platform that connects communications, coordination, and operational workflows within a single operational command environment.

“Critical infrastructure organizations are modernizing operational coordination while placing greater emphasis on resilience and continuity,” said Kris Boulware, Technical Chief of Staff, NUSO. “NCCP helps organizations move beyond siloed legacy dispatch systems by bringing communications, coordination, and real-time operational awareness into one unified environment.”

Attendees of Critical Communications World 2026 are invited to meet with the NUSO team at the TSS stand (G64) to learn more about NCCP, speak directly with product specialists, and experience live demonstrations focused on operational coordination and critical communications workflows.

For more information, visit  NUSO Critical Communications Platform™ (NCCP)

About NUSO

NUSO is a global cloud communications provider that brings together AI powered voice, messaging, collaboration, contact center, and carrier-grade infrastructure in one secure platform. NUSO helps partners and enterprises scale faster, meet compliance demands, and deliver better customer experiences. With NUSO, organizations move beyond call routing to orchestrating the outcomes that matter.

NUSO is ISO 9001 and 27001 certified and operates across the United States, Canada, Latin America, UK, and EMEA. Learn more at www.nuso.cloud.