Organizations Worldwide Adjust to the ‘New Normal’ of Remote Working with Help from Mitel and Google Cloud

Global surge in demand for Mitel’s teleworking licenses up tenfold with collaboration tool usage up more than 500 percent across businesses of all sizes and industries

• Partnership with Google Cloud delivers higher levels of security, reliability and compliance for cloud communications.
• Businesses, hospitals, schools and public service agencies leverage enterprise-class communications to work from anywhere as they adapt to the impact of COVID-19.
• Free usage of Mitel’s cloud business communications system, MiCloud Connect, until 2021 to provide immediate communications capabilities for customers along with financial relief.

• Healthcare – With COVID-19, communications needs in the healthcare industry have pivoted from an efficiency driver to a critical, life-saving function for both patients and healthcare professionals. Hit hard by the virus, a large hospital in Cuneo, Italy, was able to deploy hundreds of DECT phones under 24 hours with the help of Mitel. In France, urgent requests from two regional hospitals led to delivery of hundreds of collaboration licenses in a single day and several hundred more a few days later.
• Government and education – Soon after one of the first U.S. states issued an emergency declaration related to COVID-19, Mitel rapidly equipped its health department contact center agents and staff with work-from-home capabilities, enabling the department to respond to increased inquiries and keep citizens safe. Mitel also helped a UK government organization enable 8,000 employees to work remotely while managing a deluge of calls from the public.
• Education – When the governor of Michigan made the state-wide decision to close schools, Zeeland Public Schools reached out to Mitel to set up softphone access for staff to work from home. The connectivity also allowed the district to coordinate meals for students as part of a special program.
• Sports and entertainment – The staff of San Diego Padres are using MiTeam Meetings to collaborate with voice, video and chat while working remotely. In-office capabilities also extend to their mobile devices, giving everyone a way to instantly connect and respond to fans. The San Francisco Giants are also keeping business operations running efficiently with softphone functionality, allowing front-office employees to make calls from their laptops and mobile devices.

• Free MiCloud Connect Services until 2021 – Built on Google Cloud, MiCloud Connect delivers an easy-to-use, all-in-one cloud communications solution with calling, conferencing, collaboration and contact center capabilities.
• MiTeam Meetings 6-Month Trial – Mitel’s business-class virtual meeting and workspace enables seamless transitions between video, chat and voice for truly collaborative team experiences.
• 50% off all Self-Paced Training – All training courses are now available virtually and at discounted rates to support increased demand from customers and IT teams looking to help employees work from home effectively.

• Mitel is a leading provider of cloud communications, enabling more than 5 million users, including 1.5 million UCaaS customers (Source: Synergy Research Group).
• MiCloud Connect was named a Best Business Tool of 2019 by Newsweek.
• Mitel is recognized as a Leader in the 2019 IDC MarketScape for Worldwide Unified Communications & Collaboration.
• Eastern Management ranks Mitel highest in mid-market and enterprise for customer satisfaction for premises and hosted PBX solutions.

• Read the blog: “The Workforce Evolution: Adapting to the Digital Office.”
• Read the blog: “16 Ways to Help Remote Workers Feel Like They’re in the Conference Room.”
• Download the white paper: “2019 Workplace Productivity and Communications Technology Report.”