RingCentral Expands Real-Time Analytics to Empower Enterprise IT Teams and Business Department Leaders

In-depth quality of service analytics enables IT to enhance user experience; live reports on customer interactions improve overall business performance

• RingCentral Quality of Service Analytics gives enterprise IT teams the ability to anticipate and diagnose any voice quality of service issues impacting users globally before they escalate to critical problems.
• RingCentral Live Reports empowers business department leaders to track customer interactions in real time to ensure they are receiving the best customer service.

• Easy access to call quality detail for every business call by providing Mean Opinion Score (MOS) information. Measures jitter, latency, and packet loss, which can be used to troubleshoot network and Internet Service Provider issues.
• Quick identification of any poor quality calls and patterns in problematic calls for immediate isolation, troubleshooting, and resolution.
• Powerful dashboards with graphic representations of call quality information and call locations with fast and easy drill-down capabilities so IT managers can ensure every conversation is coming across loud and clear.

• Designed for business department leaders to ensure their departments are efficiently delivering the best customer interaction experience.
• Customizable dashboards that provide real-time insight into call volume, employee availability, and customer hold time, among others.
• Built to complement RingCentral Office capabilities, such as simple call queuing, call routing, call recording, monitoring, whisper and barge, and better enable departmental use cases.