Sangoma Introduces Sangoma GenAI Platform, Transforming Business Communications with AI-Powered Innovations

Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) unveiled significant AI advancements within its proprietary platform, Sangoma GenAI, reinforcing its role as an innovation foundry for communications technology worldwide.

Sangoma’s COO, Jeremy Wubs, emphasizes Sangoma’s mission to “simplify communication and solve industry challenges with intelligent, scalable platforms powered by Sangoma GenAI, delivering affordable enterprise-grade solutions.”

With an agentic AI approach, these new functionalities optimize operations, customer engagement, and team collaboration:

Throughout 2024, Sangoma GenAI has significantly improved Sangoma UC platforms through the following initiatives:

• Enhanced Conversational IVR: An Interactive Voice Response for streamlining customer interactions and gathering detailed customer feedback ratings. A Michelin-starred restaurant improved its reservation process by integrating this technology.
• Patient Relationship Management (PRM) System: In partnership with Sphinx Medical’s CallMyDoc®, this AI-driven system integrates with Electronic Health Records (EHRs), automating appointments, prescriptions, and telehealth communications, while reducing follow-ups.
• Sangoma Scribe: Provides transcription, summarization, and sentiment analysis for voice records, helping companies track calls, measure customer satisfaction, and refine strategies. Sangoma Meet also offers live transcription and meeting summaries.

Sangoma CX® also integrates AI to enhance contact center productivity with:

• Chatbots and Virtual Assistants powered by GoogleFlow to automate routine tasks and initial interactions.
• AI Assist to improve agent responses with grammar fixes, tone adjustments, and message simplification, reducing response times.

Dedicated to the development of next-gen AI solutions, Sangoma also continues to invest in the leading global open source projects, Asterisk and FreePBX, introducing innovations like the previously mentioned Sangoma Scribe. “Scribe has been enthusiastically received, helping companies make smarter decisions from conversations, and quickly gaining adoption among users,” said Michael White, Sangoma’s VP of Open Source.

Sangoma will host the 20th annual AstriCon conference in February at Fort Lauderdale, showcasing the ongoing integration of AI into the Asterisk voice engine.

About Sangoma Technologies Corporation

Sangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma’s integrated approach provides managed services for connectivity, network, and security.

A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers. Sangoma has been recognized for ten years running in the Gartner UCaaS Magic Quadrant.

As the primary developer and sponsor of the open source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology.