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3 Nov, 2016
CCSP meets key cloud platform business drivers with multi-tenancy, Skype for Business integration and lower TCO
Phoenix, AZ (November 3, 2016)
Enghouse Interactive today announced that
Sify Technologies, a leading Indian information and communications technology (ICT) solutions provider, has selected Contact Center Service Provider 7.2 (CCSP 7.2) as the new platform for the next generation of its contact center as-a-service (CCaaS) offering. CCSP is a multi-tenant cloud contact center solution designed specifically for service providers, carriers and operators. “Enghouse Interactive’s CCSP 7.2 is a perfect match for our diverse customer base who have an increasing appetite for business applications as a service,” said Arvind Gautam, Executive Vice President, Sify Technologies
. “Demand for cloud contact center is growing, and it is imperative that our portfolio evolves in tandem with continued shifts in the marketplace. In aligning technology with our growth ambitions, CCSP 7.2 stood out as the clear choice for our partnership.” “Since its inception, Sify has earned a reputation as one of the foremost pioneers in its market,” said Jacki Tessmer, Vice President of Service Provider and Cloud Strategy, Enghouse Interactive. “Competition for business clientele in search of an innovative partner who can meet contact center, network and services needs have escalated to unprecedented levels. We are honored to have been selected as the trusted partner to help Sify deliver cutting edge cloud contact center solutions, as well as expand both its leadership position and footprint.” Enghouse Interactive’s highly regarded platform brings an unmatched level of customer interaction and contact center functionality, scalability, convenience and lower total cost of ownership (TCO), with a strong emphasis on streamlining the user experience. Built on multi-tenant architecture, CCSP 7.2 is a true cloud CCaaS offering that replaces budget prohibitive capital expenditures with an operating expense-based pricing model best suited for scalability and flexibility. CCSP 7.2, the latest iteration of the widely deployed platform, features several noteworthy advancements. Enghouse Interactive’s TouchPoint provides an updated and intuitive interface developed for today’s multi-tasking agents. Creating new application gadgets for specific integrations is straightforward, enabling service providers to deliver tailored offerings for each customer while still maintaining the low TCO of running a multi-tenant platform. CCSP 7.2 also features a Skype for Business connector, which provides status synchronization and the ability for the agent to see Skype for Business contact presence directly in TouchPoint. This functionality empowers agents to engage Skype for Business enterprise users on calls, facilitating greater collaboration between the customer, the agent and back office resources. Learn more at
http://www.enghouseinteractive.com/ and
www.sifycorp.com.
