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16 Apr, 2021
The template eliminates the need for customization and is available now for download on the 3CX platform
TIGARD, OR - April 14, 2021 - Snom (a wholly-owned subsidiary of VTech Holdings Limited), a pioneer and leading brand of professional and enterprise VoIP devices, today announced a new standardized template for North American users on 3CX Communications System. 3CX is a global leader in business communications solutions. The two companies joined forces to simplify Snom devices’ provisioning process on the 3CX platform, eliminating the need for any customization. This new integration means rapid, easily managed deployments on 3CX with the latest Snom SIP offerings. Comprehensive tests accompanied the standardization of the Snom template on 3CX’s communications system. The updated standardized template is available for download via “Updates” within the 3CX Management Console. Follow these simple steps to provision your Snom D7xx devices on 3CX:
Greg Steinig, VP of North American Sales at 3CX, exclaims, “Snom now having English (U.S.) templates is wonderful news for our U.S. Partners. 3CX Communications System is renowned for its ease of use and flexibility. The North American settings will make it even simpler for our U.S. partners to assist businesses with their set-up.” During the provisioning process, the phone will automatically upgrade to
10.1.64.17. Once the upgrade is complete, the user can expect the following North American-centric behavior, updated based on customer feedback:
- Phone Provisioning > Options
- Select English (U.S.) for Phone Display Language
- When English (U.S.) is selected, North American-centric settings make the phone’s behavior more conducive for the North American user
Greg Steinig, VP of North American Sales at 3CX, exclaims, “Snom now having English (U.S.) templates is wonderful news for our U.S. Partners. 3CX Communications System is renowned for its ease of use and flexibility. The North American settings will make it even simpler for our U.S. partners to assist businesses with their set-up.” During the provisioning process, the phone will automatically upgrade to
10.1.64.17. Once the upgrade is complete, the user can expect the following North American-centric behavior, updated based on customer feedback:
- Transfer behavior – In the transfer dial screen, dialing a number and pressing OK or selecting the transfer key would usually blind transfer the active call. Instead, this updated setting allows a typical outbound call with options to safe transfer (“blind transfer”) or an attended
- Hold – When placing an active call on hold, the user will no longer hear the dial
- More on hold: https://service.snom.com/display/wiki/cw_dialtone
- Auto Dial – Auto dialing is set by default to 6 seconds after the last digit is
- More on auto dial: https://service.snom.com/display/wiki/auto_dial
- Call Waiting – While on an active call and receiving a second call, the new caller information is displayed on the main screen. While still on the active call, you will hear the call waiting tone; however, any action taken on the phone affects the new caller, not the active
- Provisioning URL – This only applies when using DHCP Option 66, now defaulted to “off.” The values found in the DHCP Options 66 & 67 will now clear after a reboot.
- Updated soft key displays when in different call states:
- Connected Call – users will now see Conference, Hold, and Transfer
- Call Holding – users will now see Conference, Retrieve, and Transfer
- Incoming Call – users will now see Transfer
