News 1 min read

Snom’s new API delivers greater flexibility and time savings to service providers

23 Oct, 2020
October 21, 2020 - Snom, an IP telephony manufacturer for the business and industrial sector, has developed a new API that will enable its service partners to more easily integrate its automatic provisioning tool, SRAPS (Secure Redirection and Provisioning Service), within their telephone systems. SRAPS facilitates remote IP phone deployment and management and had previously been available to Snom’s partners, for free, through a web portal. Now the entire service can also be accessed using the new API. Major service providers, including SipWise, 3CX and Innovaphone, are already using the API to simplify remote device management for their customers. The API offers multiple advantages, including:
  • zero-touch deployment of the entire range of Snom telephony, totally independent of location,
  • complete personalisation of the user interface (UI) via remote management,
  • system error analysis with the ability to correct numerous problems remotely.
Until recently, most service providers had been using their own provisioning models, combined with configuration files, for installation and registration of devices. This was both time-consuming and challenging to complete, given the number of hardware components from third-party suppliers. Partners working with Snom can now switch over to the SRAPS API, making the service much easier to use. Devices can be managed automatically, while partners will always remain compliant with GDPR thanks to the service being hosted in Snom’s Frankfurt datacentre. Mark Wiegleb, Head of Interop & Integration at Snom Technology GmbH commented: “Our API makes service providers’ day-to-day work much more flexible and secure. This initiative was really well received, and we are particularly pleased to see partners submitting more and more interesting projects from their customers, inspired by our service. These are often complex, with deployments in unusual environments or across multiple sites, for example.” Unlike other manufacturers, who rely on proprietary software standards, Snom ensures its protocols are standardised and publicly available. This means that Snom telephones can be used with flexibility and in combination with telephone systems from a wide range of suppliers.
Cloud Communications Alliance

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