Targetgroup Deploys SmartRecord To Unlock Hosted Unified Communication Opportunities in Ecuador

CTI Group (Holdings) Inc. (OTCQB:CTIG),   a global provider of carrier-grade software solutions and services which empower organizations through communication analytics, is pleased to announce their hosted SmartRecord® solution is being deployed by Targetgroup to capitalize on the growing trend of hosted unified communications in Ecuador.As first movers in this growing Latin American market, Targetgroup will be leveraging the advanced functionality of SmartRecord® to garner innovative business intelligence from their customer base. SmartRecord® features such as agent evaluation, screen recording, audio mining and detailed analytics will help to unlock new opportunities for Targetgroup and their customers. “We see this as a great first mover advantage by Targetgroup,” says Randy Sorensen, VP Sales  & Marketing (Americas), at CTI Group.  “SmartRecord® is endorsed by BroadSoft as the call recording solution within its Call Center Xpress application, and as Targetgroup are BroadSoft providers our BroadSoft integration was a key influencer in their decision. SmartRecord® is built upon a carrier-grade application stack, which provides a secure multi-tenant architecture that is regularly penetration tested, making it the industry ‘Gold Standard’ interaction recording platform.  In addition it is proven in the field with over 60 BroadSoft Service provider implementations globally.” Increasing adoption rates of hosted unified communication services across Latin America, means businesses are now better able to improve profit margins and reduce capital investments. “Our client base includes a number of government agencies in Ecuador, so we needed to deliver a secure and scalable solution that would meet their needs, both now and in the future. Our initial deployment of SmartRecord® will be internally which will enable us to develop a range of best practice usages which we will continually share with our customers as the deployment widens. We are confident that this is the right approach for us and that SmartRecord® will help us to uncover the ‘silver lining’ in the growing adoption of cloud based applications through which we can better service existing customers, and attract new ones with minimum risk, to help grow our business.” Says  Francisco Chiriboga, CEO at Targetgroup.

Safe Harbor Statement

Safe Harbor Statement -- This release may contain "forward-looking" statements. Examples of forward-looking statements include, but are not limited to: (a) projections of revenue, capital expenditures, growth, prospects, dividends, capital structure and other financial matters; (b) statements of plans and objectives of CTI Group or its management or Board of Directors; (c) statements of future economic performance; (d) statements of assumptions underlying other statements and statements about CTI Group and its business relating to the future; and (e) any statements using such words as “anticipate”, “believe”, “estimate”, “could”, “should”, “would”, “seek”, “plan”, “expect”, “may”, “predict”, “project”, “intend”, “potential”, “continue”, or similar expressions. CTI Group's ability to predict projected results or the effect of events on CTI Group's operating results is inherently uncertain. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to differ materially from those discussed in this document, including, but not limited to: economic conditions, risks associated with conducting business outside the United States, ability to obtain a loan facility or receive additional advances from beneficial owners, if needed, incurring additional losses, impact of accounting pronouncements, recording additional impairments, ability to maintain an effective system of controls over financial reporting and disclosure controls and procedures, effects of the recent U.S. recession and unstable global economy, ability to attract and retain customers to purchase its products, ability to develop or launch new software products, technological advances by third parties and competition and the risks described in CTI Group’s periodic reports filed with the U.S. Securities and Exchange Commission.

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