14 Oct, 2014
Scottsdale, Ariz. — October 13, 2014 -- Telesphere, the nation’s leading provider of fully hosted and managed VoIP and unified communications as a service for businesses, announced today that Wainhouse Research, has ranked Telesphere No. 1 among the top BroadSoft-based service providers listed in their annual
“BroadSoft Provider Power Rankings” research report, issued today. “The power-ranking report offers an objective view of the top-qualified BroadSoft-based service providers and serves as a guidepost for enterprises looking for a reliable BroadSoft provider,” according to authors Dave Michels and Bill Haskins. Wainhouse Research focused on enterprise-grade services with emphasis on providers that have the greatest innovation and differentiation. None of the included providers were sponsors of the report. According to Michels and Haskins, “Telesphere is recognized by Wainhouse Research in this study as the top BroadSoft-based service provider for its commitment and ability to serve the enterprise market. During our research, Telesphere’s commitment to delivering a best-in-class unified communications experience became evident, based on a combination of UC service focus, infrastructure, support models, and customer testimonials. Telesphere’s UCaaS offer delivers the right combination of breadth and depth, including SIP trunking, MPLS network and hosted contact center, in addition to a full-featured UC experience.” Among the Telesphere attributes cited in the report are the following:
- Telesphere’s “service-centric” approach to its network services
- The company’s BSS/OSS service management portal, ZEUS, which provides customers with unique control, administration and monitoring of their UCaaS service in real time
- Having a system that provides the ability to measure and monitor quality in real time
- Their channel program which includes ChannelSphere, an agent portal, and Telesphere University for sales training.
- The fact that Telesphere is a charter member and current chair of the Cloud Communications Alliance.
- Consistently positive reference customer feedback
