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TPx Communications Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
11 Oct, 2019
LOS ANGELES, CA - October 8, 2019 -
TPx Communications, the premier managed services provider, announced today that
TMC, a global, integrated media company, has named UCx Contact Center as a 2019 Contact Center Technology Award winner by
CUSTOMER magazine
. “Congratulations to TPx Communications for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. UCx Contact Center has been selected for demonstrating innovation, quality and unique features, which have had a positive impact on the customer experience,” said
Rich Tehrani, CEO, TMC
. “We’re pleased to recognize their achievement
.” Released in March 2019,
UCx Contact Center is an all-inclusive, cloud-based contact center solution that delivers a seamless experience for both call center agents and their customers. UCx Contact Center builds upon the core functionality of a call center to include advanced features — all in a single package that’s backed by TPx’s industry-leading commitment to service quality. UCx Contact Center delivers a full range of advanced features in one all-inclusive package, including:
- Voice Service
- Web Portal Interface
- Customizable Call Routing
- Audio Call Backs
- Supervisor Dashboard
- Dynamic Reporting
- Call Monitoring
- Call Recording
- Outbound Dialing
- Wrap-up and Idle Codes
