News
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Voxbone Turns Comms Industry Upside Down with First-of-Its-Kind Call Quality Performance Platform
21 Oct, 2020
For the first time, businesses can get full transparency on voice call performance – with an end-to-end view of quality, consumption and billing metrics in real time – from a single provider and with no significant outlay
SAN FRANCISCO, CA-- --Never has the adage that quality is king been more true than with today's rollout of global Communications-as-a-Service leader Voxbone's new call quality performance platform. Voxbone Insights shakes up the market for business voice services by providing enterprises, business VoIP platforms, and SaaS product managers with full visibility into call performance across both the customer and carrier legs of the call. For the first time, customers can use a single, powerful platform for granular voice quality and consumption metrics – provided in real-time, seconds after a call ends – to identify potential voice quality issues and isolate them to a particular stage in the call journey. Insights speeds up troubleshooting and lets businesses preempt end user complaints, providing better customer experiences. Voxbone Insights provides businesses with:- Granular quality metrics including MOS, packet loss, RTT and jitter for both the customer and carrier stages of the call journey
- Call Detail Records stored in compliance with GDPR and other local laws governing privacy and data retention
- API output for advanced automation, such as billing reconciliation and dynamic routing changes
- Real-time monitoring of channel utilization, revealing where spend can be smartly reallocated to avoid dropped calls or unused capacity
- Fully customizable real-time alerts
