Cox Business Unveils New AI-First Contact Center Solution Powered by RingCentral
Advanced new solution helps streamline customer operations through a ...
26 Oct, 2016
Smarter interactive voice response scenarios among new enhanced capabilities available to Voximplant developers
Palo Alto, CA – October 27, 2016 –
Voximplant, a communications cloud platform built specifically for mobile and web app developers, today announced that they will leverage the
Google Cloud Speech API as part of the
Voximplant platform.
The integration of speech recognition capabilities into the Voximplant platform comes as the real-time communication technology company continues a sustained streak of 100% year-over-year sales increases. As Voximplant rapidly expands to support this yearly doubling of its business – now seeing tens of millions of calls completed through its platform each month – the cloud communications company has steadily implemented platform additions that meet new developer needs and improve the quality of the service. Key benefits to developers:
-- Call recording transcription. Voximplant users can produce high-fidelity transcripts of their calls.
-- Real-time voice recognition for smart interactive voice response (IVR) scenarios. Customers can now make use of IVR systems offering computerized voice interactions through the Voximplant platform.
-- Rapid speech recognition and processing. Fast recognition reduces delays between when a person stops speaking and when the software receives the speech as text in order to act upon it.
-- Superior end-of-speech detection. Accurate end-of-speech detection enables more effective parsing of conversations for both transcription and software processing purposes.
-- Robust language support. Over 80 languages are now supported.
-- Comprehensive testing. Voximplant’s comprehensive internal testing found Google to offer high quality speech recognition. “Achieving high-quality speech recognition is a complex technical task,” said Alexey Aylarov, CEO, Voximplant. “The Voximplant integration with the Google Cloud Speech API can be highly valuable to developers using Voximplant, for whom reliable speech recognition helps pave the way to introducing a host of new functionality options, from IVR systems to transcripting and more.” More at
http://voximplant.com/
