News 3 min read

VozTelecom allows companies to integrate their telephony into Microsoft Teams®

4 Dec, 2020
  • VozTelecom launches a solution that allows companies to integrate their corporate telephony into Microsoft's Teams application, allowing calls to landlines and mobiles from the same application.
  • MS Teams is becoming the main communication tool for Office 365 users, especially since the beginning of the pandemic with the increase in teleworking already implemented in thousands of companies.
  • Marketing of telephony services in MS Teams opens new business opportunities for the company's distribution channel.
Cerdanyola del Vallés - November 30, 2020 - VozTelecom (www.voztele.com) has taken one more step to continue innovating in the cloud communications market in Spain, offering companies the integration of their corporate telephony in Microsoft's Teams app. In this way, the users of the application will be able to attend and make calls to landlines and mobiles with clients and collaborators directly in the Microsoft application, in the same way that now they can do it from a telephone of the switchboard or mobile line of the company. Teams is Microsoft's communications and collaboration application available to Office 365 users. Its use has become popular since the beginning of the pandemic as a video conferencing and teleworking tool, with 1 in 3 Office 365 users in Spain already uses Teams in its day to day to share documents, carry out video conferences or chats. Globally, Teams users have gone from 75 million last April to 115 million, Microsoft recently announced. Without this integration, Teams users can only make internal voice calls with other company users who use the application, without the possibility of establishing calls to the telephone network. With the VozTelecom service for Teams, these voice calls can be made from Teams to any landline or mobile, as well as to any extension of the company's telephone exchange, as well as receiving external calls in the same application. In this way, the user will always have their telephone extension of the company switchboard available in Teams, whether they are in the office or from anywhere connected to the Internet. THREE MODALITIES FOR INTEGRATION WITH MS TEAMS To adapt to the different needs of companies, VozTelecom offers three modes of integration with Microsoft Teams. The first option, called 'direct routing', consists of enabling calls to the telephone network in the Teams application, without integration with the corporate telephone switchboard, having a line and fixed number associated with each user with which you can send and receive calls. The second option is for those companies that want to have a 'virtual switchboard' service for all users of the company combining different types of devices (fixed, mobile, Teams application) according to the needs of each user and have advanced features for customer service, such as call queues, hunt groups, welcome messages, recording or integration into CRMs, functionalities available through the VozTelecom virtual switchboard Centrex, with Teams acting as one more extension of the switchboard. Finally, there is the option for those companies that wish to maintain their conventional telephone switchboard, to whom VozTelecom offers the possibility of developing Teams integration projects in their switchboard according to its manufacturer. With this new launch, VozTelecom, which was acquired by the British Gamma Communications last April, is once again a pioneer in the Spanish market offering companies a complete communications solution with a unified user experience, which also facilitates implementation. telecommuting, allowing Teams users to use a single application to cover all their communication and collaboration needs. Xavier Casajoana, CEO at VozTelecom, comments: “We expect a very positive response from the Spanish market in the same vein as in the British market where this solution, led by our parent company Gamma, has been available for several months and where 4 out of 5 clients who request to integrate their telephony with Teams do so through a virtual switchboard integration solution or through direct routing, both solutions now available in Spain through VozTelecom ”. VozTelecom services and their integration into Teams are marketed by a specialized distribution channel and the network of VozTelecom Service Points, which offer personalized and local treatment to customers throughout the national territory. On the other hand, the commercialization of these services and the growth of the market that is taking place for cloud communications, represents an excellent business opportunity for the channel, with VozTelecom being the strategic partner for the ICT distribution channel to transform its model from business to 'cloud' services, essential for the digitization of companies. ABOUT VOZTELECOM VozTelecom is a communications operator specialized in the business segment and a leader in cloud communications in Spain. In April 2020, VozTelecom is acquired by Gamma Communications (“Gamma”), a leader in communications services for the business segment that operates in the United Kingdom, the Netherlands, Germany and Spain. VozTelecom offers a complete and innovative portfolio of communications services: PBX in the cloud, fixed telephony, mobile telephony, high speed Internet, professional videoconferencing and backup in the cloud, at the same time that it commercializes the applications of email and collaboration from Google and Microsoft. Founded in 2003 and with offices in Madrid, Barcelona, ​​Seville, San Sebastián and Tetuán (Morocco), it offers its services through Service Points and an extensive distribution network with a presence throughout the national territory. With the aim of becoming the main operator for companies in Spain, the Company is in the process of expansion in which it is committed to the opening of new Service Points and the expansion of its distribution network in the main provinces. The company currently has a team of more than 150 professionals, who serve the more than 40,000 users of its services, with its own support and customer service team. Since its inception, VozTelecom has made an important effort in development and R&D, recognized by numerous international awards, at the same time that it has obtained the seal of innovative SMEs granted by the Ministry of Economy and Competitiveness. VozTelecom has been a listed company on the MAB until June 2020.
Cloud Communications Alliance

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