SAN RAMON, Calif., Jun 23, 2014 (GLOBE NEWSWIRE via COMTEX) -- On June 11, Five9 FIVN -2.20% announced the latest version of its cloud contact center software, introducing four new native multichannel applications (email, chat, social, and mobile) as well as an intelligent technology layer called Five9 Connect .
The Five9 Summer Release 2014 received accolades from numerous contact center industry experts, for example:
"The tendency of customers to gravitate towards complex multichannel interactions makes it more important than ever for service providers like Five9 to provide a clean, simple way for enterprises to manage those interactions. With Five9 Connect and the other enhancements in this release, Five9 is helping produce a seamless, easy customer experience."
– Keith Dawson, principal analyst, Ovum
"The cloud contact center provider [Five9] takes the buzzword "context" to the next level."
– Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics
Read Sheila's blog, Five9 Over-Delivers on SoCoCare Integration Promises
"In the very competitive market for multi-channel and omnichannel contact center resources, Five9 has done an admirable job of accomplishing its goal of 'smart simplicity'."
– Dan Miller, senior analyst and founder, Opus Research
Read Dan's blog, Five9′s Summer Release Accelerates Integration of SoCoCare
Contact center industry media also picked up the news and noted the breadth and sophistication of the Summer Release 2014:
"New Five9 cloud software offers contact centers everything but the kitchen sink."
– Smart Customer Service
Read the full article here .
"The latest version of the company's cloud contact center software is now complete with everything businesses and call centers need to improve customer experiences and agent productivity."
– TMCnet
Read the full article here .
For More Information
Watch the Summer Release Overview Video
Check out the Five9 website
Read the Five9 blog
