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19 Jun, 2026
Today, Zoom announced its recognition as a Leader in the Frost Radar: Integrated Cloud Communications Platforms report by Frost & Sullivan. Zoom placed highest among all evaluated providers on both the Growth Index and the Innovation Index, a distinction that reflects the strength and trajectory of Zoom’s platform as a system of action, helping users leverage AI to get more done during the work day.
The Frost Radar benchmarks integrated cloud communications platforms across Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS) and customer experience, and Communications Platform as a Service (APIs/CPaaS), evaluating both the depth of each provider’s capabilities and how well they work together. Zoom’s placement as a Leader underscores its ability to unify communications, collaboration, and AI-powered productivity under one platform.
Zoom earned Leader recognition in the Frost Radar: Integrated Cloud Communications Platforms report.
“The modern worker needs AI that leverages their conservations to help them get more done,” said Jeff Smith, head of Product, Workplace at Zoom. “Zoom is a system of action where AI doesn’t just summarize what happened but also helps drive conversations to completion. This recognition reflects our belief that when AI is embedded across the entire communications platform, people get more done with less effort and organizations move from talking about outcomes to actually delivering them.”
“Frost & Sullivan’s 2026 analysis highlights a market pivot toward AI‑driven, integrated cloud communications platforms that unify employee collaboration, customer engagement, and workflow automation into measurable business outcomes,” said Elka Popova, VP and Senior Fellow at Frost & Sullivan. “Zoom stands out for its ability to operationalize this vision through an AI‑first platform that transforms conversations into completed work, combining deep portfolio breadth with a differentiated agentic AI orchestration layer.”
Frost & Sullivan highlights Zoom’s AI orchestration and integrated workplace solutions as key differentiators. The firm describes Zoom’s strategy as centered on converting conversations into completed work, a priority that aligns with how enterprises are moving AI from experimentation into execution. AI capabilities like AI note-taking and summarization, composing, and querying are included at no additional cost with paid Zoom Workplace licenses, removing a common barrier to adoption and enabling organizations to scale AI across their workforce from day one.
To read more about Zoom’s placement in the Frost Radar report, visit Frost & Sullivan’s website to download the report.
