News
4 min read
Zoomtopia 2022: New Innovations to Power Modern Work Experiences
8 Nov, 2022
- Zoom Email and Calendar (beta) integrated into comprehensive Zoom communications platform
- Zoom Spots will provide persistent, virtual co-working spaces to drive employee connection and collaboration
- New innovations also include conversational AI features in Contact Center, additional benefits for developers, and more
- Zoomtopia offered for the first time as hybrid experience powered by Zoom Events
- Zoom Mail and Calendar (beta): With the Zoom Mail and Calendar Clients, users no longer need to leave the Zoom platform to access their email and calendar. Popular email and calendar services will be integrated directly into Zoom, meaning users can quickly access their communications and scheduling, and get their work done more efficiently. For businesses who may not have dedicated IT services but are focused on privacy and security, Zoom also rolled out Zoom-hosted email and calendar service options, also directly integrated with the Zoom platform. Zoom Mail Service is end-to-end encrypted for emails sent directly between active Zoom Mail Service users. Zoom Mail and Calendar Clients and Zoom Mail and Calendar Services will launch in beta.
- Zoom Spots: Welcome to Zoom’s virtual co-working space! Coming in early 2023, Zoom Spots is a video-enabled persistent space, integrated within the Zoom platform, to help foster inclusive discussions, keep colleagues connected, and bring the fluid interactions of in-person work to distributed, hybrid teams throughout their day.
- Zoom Virtual Agent: Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to understand and quickly resolve issues for customers. Zoom Virtual Agent works around-the-clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes to human agents, and drive significant operational efficiencies for businesses. Zoom Virtual Agent, available in early 2023, can be fully integrated with Zoom Contact Center and will also be offered as a standalone chatbot solution.
- Continuous Collaboration across Zoom One: Connected workstreams across Zoom One, the all-in-one communication and collaboration offering that brings together Team Chat, Phone, Whiteboard, Meetings, and more, are enabling individuals and teams to do their best work. Among these new capabilities is the integration between Team Chat and In-Meeting Chat, creating an always-on functionality so users can flow between Team Chat and Meetings to reduce silos, keep projects moving, and continue the conversation after meetings.
- Zoom IQ Virtual Coach: Coming soon as part of Zoom IQ for Sales, Zoom IQ Virtual Coach simulates a variety of selling situations to give sellers a practice environment to hone their pitch, obtain feedback, and receive real-time content tips during calls with prospects.
- Zoom Developer Platform enhancements: It will soon be easier for developers to provision and manage apps that work with Zoom by enabling admin-authorized installed apps. This will allow Zoom account admins to pre-install apps for an organization at the account, group, or user level. Additionally, developers will soon be able to monetize their apps on the Zoom App Marketplace.
- Extended availability with Zoom Apps: Zoom Apps, in-product apps seamlessly integrated into the Zoom Meeting and Webinar experience, is expanding across the platform to Team Chat, Zoom Rooms, and more, so developers can plug apps into all their workflows. Now, developers can build their integration once and extend it across the entire Zoom product line. Additionally, developers will benefit from increased distribution of their Zoom Apps with the upcoming release of Essential Apps. Essential Apps bundle Zoom Meetings paid plans and Zoom Apps with select app developers, servicing the needs of managing and growing a business, while helping to minimize manual drudgery.
