Transition from legacy TDM-based voice services to modern, all-IP networks on the FCC's mind
The Federal Communications Commission (FCC) has released a Notice of Proposed ...
9 May, 2013
NewVoiceMedia, a leading provider of cloud contact centre solutions, announces the appointment of Sara Smith as Partner Manager. [caption id="attachment_42893" align="alignright" width="180"]
Sara Smith[/caption] In the new position, Sara will strengthen the business’s well-established relationship with Salesforce to secure its position as global partner of choice for cloud contact centre technology. NewVoiceMedia’s solution ‘ContactWorld for Salesforce’, integrates natively with Service Cloud and Sales Cloud, enabling customers to quickly and easily deploy best-in-class contact centres. Sara brings a wealth of experience to the role, serving over 15 years in the contact centre industry, including ten years for an Avaya reseller and four years at Genesys, in predominantly consulting roles. Most recently, she held the position of Enterprise Account Director – Financial Services at NewVoiceMedia for over a year, gaining a broad understanding of the business and its relationship with Salesforce. Matt Tuson, EVP Sales at NewVoiceMedia, comments, “This appointment reflects our commitment to providing unparalleled support to Salesforce. With such extensive experience in the contact centre industry, Sara is perfectly placed to develop this successful and trusted partnership. We wish her every success in her new role”. Sara adds, “I am excited to be taking on this new challenge and applying my knowledge and experience in a sector that I’m very passionate about. I look forward to representing NewVoiceMedia at Salesforce’s worldwide Customer Company Tour events over the coming months”. More at
www.newvoicemedia.com
Sara Smith[/caption] In the new position, Sara will strengthen the business’s well-established relationship with Salesforce to secure its position as global partner of choice for cloud contact centre technology. NewVoiceMedia’s solution ‘ContactWorld for Salesforce’, integrates natively with Service Cloud and Sales Cloud, enabling customers to quickly and easily deploy best-in-class contact centres. Sara brings a wealth of experience to the role, serving over 15 years in the contact centre industry, including ten years for an Avaya reseller and four years at Genesys, in predominantly consulting roles. Most recently, she held the position of Enterprise Account Director – Financial Services at NewVoiceMedia for over a year, gaining a broad understanding of the business and its relationship with Salesforce. Matt Tuson, EVP Sales at NewVoiceMedia, comments, “This appointment reflects our commitment to providing unparalleled support to Salesforce. With such extensive experience in the contact centre industry, Sara is perfectly placed to develop this successful and trusted partnership. We wish her every success in her new role”. Sara adds, “I am excited to be taking on this new challenge and applying my knowledge and experience in a sector that I’m very passionate about. I look forward to representing NewVoiceMedia at Salesforce’s worldwide Customer Company Tour events over the coming months”. More at
www.newvoicemedia.com
