by Gary Audin
When you want to bring UC to a large scale enterprise, you need global support organizations. Scaling to 1000s of sites in many countries cannot be done by a simple upgrade of what you have. There are issues of global management, meeting customer SLAs, and handling trouble tickets arising in many locations all with different issues.
In this podcast, Patrick Joggerst, CMO and EVP Business Development at Ribbon Communications www.ribboncommunications.com discusses the joint effort of Ribbon and IBM supporting Hertz. We learn about how IBM and Ribbon Communications teamed up to take UC to a new level at car rental company, Hertz. “We are a carrier grade alternative for Unified Communications channel partners,” says Joggerst, providing robust solutions for today’s larger enterprises seeking to move to the cloud while delivering more UC to their users. The project is ongoing and Patrick discusses the future deployment of AI.
Ribbon Communications Inc. www.ribboncommunications.com delivers market-leading software solutions that secure and power many of the world’s leading service provider and enterprise communications environments. Built on world-class technology and intellectual property, the company’s cloud-native solutions deliver intelligent and secure real-time communications solutions for the cloud, network, and enterprise edge. Ribbon’s Kandy Cloud real-time communications software platform delivers advanced and embedded CPaaS and UCaaS capabilities enabling service providers to rapidly create and deploy high-value communications services.