Autom8ly: AI Voice Agents for High-Value, Compliance-Driven Use Cases, Podcast

Recorded live at Cloud Connections in Delray Beach, Doug Green, Publisher of Technology Reseller News, spoke with Mark Vange, Founder & CEO of Autom8ly, about how AI voice agents are reshaping complex, regulated, and high-value communication workflows.

Vange explained that Autom8ly specializes in building AI solutions for partners and service providers that serve customers with nuanced and often highly regulated requirements. Rather than focusing on generic AI reception or basic appointment setting, Autom8ly targets verticals where complexity, compliance, and scale intersect—use cases where off-the-shelf AI voice agents fall short.

One of the company’s primary areas of focus is the collections market. Autom8ly is deploying AI voice agents to handle high-volume, routine collections calls while allowing human agents to concentrate on more complex, high-stakes cases. Early observations suggest that consumers may respond less defensively to AI-initiated outreach than to human collectors, particularly for smaller or straightforward obligations such as missed payments, parking fines, or one-time healthcare balances. In these scenarios, the AI agent can confirm details, negotiate payment terms, and securely process payments, while automatically escalating more complex disputes to human staff.

Vange emphasized that Autom8ly’s AI agents are designed with strict boundaries. They do not cross regulatory red lines, attempt legal persuasion, or handle cases involving attorneys, court orders, or disputed liability. Instead, they address the majority of routine interactions that consume time and resources but generate limited strategic value when handled by humans.

From an operational standpoint, AI voice agents offer significant efficiency gains. Human collectors often achieve utilization rates as low as 25–30 percent due to unanswered calls, breaks, and administrative overhead. AI agents, by contrast, operate at near-100 percent utilization, reducing cost per dollar collected while accelerating time to revenue. Autom8ly has also engineered its platform to meet PCI and compliance requirements, ensuring sensitive payment data is never exposed to large language models or unsafe systems.

Beyond collections, Vange highlighted broader opportunities for MSPs and channel partners. Autom8ly has delivered AI voice agents for underserved language communities, including healthcare environments where providers lack staff fluent in languages such as Haitian Creole. By combining language capability with cultural awareness and compliance controls, AI agents can expand access to essential services while reducing operational strain.

For MSPs and service providers, Vange positioned AI voice agents as a “high-value voice” opportunity—particularly in industries such as healthcare, utilities, finance, and public services, where multilingual communication, compliance, and scale are critical. When interactions move beyond simple scripts and require deep customization, Autom8ly’s partner-led model is designed to fill that gap.

More information about Autom8ly and its AI voice agent solutions is available at https://autom8ly.com/.