Automation won’t work right without the right people, TaxConnex Podcast

City. County. State. Federal. Telecom taxes are hidden, and complex, and what Robert Dumas, the CEO of TaxConnex, describes as a 40-day business. “Our clients will give us the burden that is imposed upon them to file and pay all the taxes that they're collecting on their phone, the bills, the phone bills they send to their customers.”

“Automation is critical,” adds Robert. “What we have found, though, is people believe the whole problem should be solved with just automation. And though we have a tremendous amount of technology and tools and processes, none of them work without the right people to drive it.”

As we learn in this podcast, to get this right, automation must be paired with experienced people who can add judgment, oversight, advice and much more. Telecom taxes place TaxConnex’s clients into the role of tax collector. That’s a job that’s hard to achieve but easy to get wrong. We learn how getting the right partner for tax is important.

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