Automation won’t work right without the right people, TaxConnex Podcast

City. County. State. Federal. Telecom taxes are hidden, and complex, and what Robert Dumas, the CEO of TaxConnex, describes as a 40-day business. “Our clients will give us the burden that is imposed upon them to file and pay all the taxes that they're collecting on their phone, the bills, the phone bills they send to their customers.”

“Automation is critical,” adds Robert. “What we have found, though, is people believe the whole problem should be solved with just automation. And though we have a tremendous amount of technology and tools and processes, none of them work without the right people to drive it.”

As we learn in this podcast, to get this right, automation must be paired with experienced people who can add judgment, oversight, advice and much more. Telecom taxes place TaxConnex’s clients into the role of tax collector. That’s a job that’s hard to achieve but easy to get wrong. We learn how getting the right partner for tax is important.

Visit www.TaxConnex.com

Cloud Communications Alliance

Related Posts

Browse these posts below for the latest in cloud communications news and insights.

Two Revolutions, One Conversation: Sinch on RCS, AI, and the Human Factor in Communications, Podcast
“Voice isn’t dead. It’s forming a great alliance with AI.” — Julia Fraser, ...
Jabra Introduces Human-Focused AI with Engage AI Complete: A Smarter, Kinder Future for the Contact Center, Podcast
"We don’t alter how people sound—but we do help them become better ...
Securing the Message: How Rich Business Messaging Delivers CX and Security in an AI-Flooded World, iconectiv Podcast
Podcast with Chris Drake, SVP at iconectiv, hosted by Doug Green, Publisher, ...