Building Smarter Conversations: Meetric’s Vision for an Open, AI-Powered Ecosystem, Podcast

In a special episode leading up to the CCA European Summit, Doug Green, Publisher of Technology Reseller News, interviews Mattias Ohde, Investor and Advisor at Meetric, a conversational intelligence platform purpose-built for service providers.

At the Brussels event, Ohde will join a panel on “The Power of an Open Best-of-Breed Ecosystem Approach,” where he’ll explore how providers can stay competitive in an AI-driven world without being locked into monolithic tech stacks.

“There is no longer time to build everything yourself,” says Ohde. “The pace of innovation is too fast. To keep up, you need an open infrastructure where best-of-breed technologies can be added, replaced, and evolved.”

Meetric’s white-label platform goes beyond basic call transcription by ingesting data across telephony, meetings, chat, and contact centers to deliver actionable insights, AI coaching, and workflow automation — all integrated into the service provider’s backend.

Built for telecom operators and UCaaS providers, Meetric’s offering includes full portals for onboarding, billing, and provisioning — allowing service providers to package cutting-edge conversational AI as their own branded solution.

Ohde argues this modular, flexible approach is essential in today’s market:

“You don’t win by trying to do everything in-house. You win by assembling the best and letting your platform evolve with the needs of your customers.”

Ohde also praises the CCA event itself:

“What’s unique about this summit is that it isn’t just a showcase — it’s a gathering of forward-looking thinkers focused on real innovation. Even competitors are collaborating to raise the industry standard.”

With an expanding toolkit and a partner-first mindset, Meetric represents the type of ecosystem thinking that’s redefining the future of cloud communications.

Learn more: https://www.meetric.com
Event details: CCA European Summit – Brussels, June 16–17, 2025