Crexendo: The Renaissance of Voice and the Rise of AI-Powered Conversations, Podcast

Recorded live at Cloud Connections in Delray Beach, Doug Green, Publisher of Technology Reseller News, spoke with Jon Brinton, Chief Revenue Officer at Crexendo, about how artificial intelligence is reshaping voice communications—and why 2026 may mark a turning point for the industry.

Brinton described what he sees as a “renaissance of voice.” After years in which enterprises attempted to push customer interactions toward chat, email, and other less personal channels, advances in AI are restoring the central role of voice conversations. Modern AI applications, he noted, are making voice interactions more natural, more efficient, and more valuable—reintroducing clarity and immediacy into customer communications strategies.

That vision is reflected in Crexendo’s recent product launch: CAIRO, an AI-powered receptionist and operator introduced earlier this year. Integrated directly into the NetSapiens platform, CAIRO is designed to give organizations of all sizes access to a highly capable, natural-language AI voice interface. Unlike generic AI assistants trained on external datasets, CAIRO is driven by each organization’s own data, enabling fully customized interactions for businesses ranging from medical practices and school districts to local retailers.

Brinton explained that CAIRO supports real-time, conversational voice interactions in multiple languages, including English and Spanish, with the flexibility to switch languages during a call. The AI can answer questions, route callers to departments, and assist with tasks such as scheduling—while always allowing seamless escalation to a human when needed. This blend of automation and human handoff reinforces voice as a core channel rather than a legacy one.

From a channel perspective, Brinton emphasized that CAIRO represents a significant opportunity for Crexendo’s partners. The solution is available both within Crexendo’s VIP offering and to its global NetSapiens licensee community, which includes approximately 240 service providers serving more than seven million users worldwide. Partners can brand and bundle CAIRO as part of their own UCaaS offerings, creating new value-added revenue streams while enhancing customer experience.

CAIRO is commercially available today and includes advanced features such as transcription and sentiment analysis, giving organizations deeper insight into customer interactions even after calls are completed.

More information about Crexendo and its AI-powered communications solutions is available at https://www.crexendo.com/.