Industry Veterans Aim to Redefine Microbusiness CX with Mobile-First Platform, Podcast

Spinoco Launches Microbusiness-Focused CX Platform at Cloud Connections

In an industry increasingly focused on the enterprise, a new player is flipping the script.

In a special Technology Reseller News and Cloud Communications Alliance podcast, telecom veterans Michael Tessler and Pavel Chlupáček announced the North American launch of Spinoco, a digital front-office platform built specifically for micro and small businesses. The launch is set to coincide with Cloud Connections 2025, April 14–16 in St. Petersburg, Florida.

“Spinoco is for businesses with one to 20 lines, the ones often left behind in the rush to serve enterprise,” said Tessler. “We’re bringing customer interaction management, task tracking, and AI-powered insights into one intuitive app.”

Spinoco integrates UC, CCaaS, CRM, and ticketing functions into a single mobile-first experience. Every customer touchpoint—email, call, SMS, or social—is automatically captured, categorized, and converted into actionable tasks. The system includes native AI capabilities like transcription, intent tagging, and summarization.

“Our focus is usability,” said Chlupáček. “This is not enterprise tech crammed into a small package. It’s built from the ground up for small businesses that need simplicity and mobility.”

The platform’s design eliminates the need for separate CRMs, third-party integrations, or on-site IT. Spinoco also provides owners with immediate visibility into business performance—offering insights like “top reasons customers contacted us this week” without the need for manual data entry.

The go-to-market strategy will focus on service providers, offered as a white-label SaaS solution. Tessler emphasized the importance of speed and simplicity: “Service providers need a low-touch, high-value offering. Spinoco is ready for fast rollout, without the support overhead.”

At Cloud Connections, the Spinoco team will be exhibiting, offering live demos, and participating in the Innovation Showcase, where attendees can vote on standout new technologies. Tessler is also slated to deliver a keynote on AI trends shaping the industry.

For more information, visit spinoco.com, or meet the team at Cloud Connections 2025.

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