Infobip Launches AgentOS to Bring AI Agents to CPaaS Platforms, Podcast

Infobip, a global leader in CPaaS (Communications Platform as a Service), is using the rise of generative AI to expand what programmable communications platforms can do. The company announced that AgentOS will officially launch on April 1, with customers already beginning to onboard ahead of the formal release.

“AgentOS is our agent platform that will officially launch on April first. It’s not a joke—it’s very serious.”

At the recent Enterprise Connect 2026 event in Las Vegas, Moshe Beauford, reporting for Technology Reseller News, spoke with Krešo Žmak of Infobip about the company’s latest innovation: AgentOS, a new platform designed to bring AI-powered agents into the programmable communications ecosystem.

Infobip, a global leader in CPaaS (Communications Platform as a Service), is using the rise of generative AI to expand what programmable communications platforms can do. The company announced that AgentOS will officially launch on April 1, with customers already beginning to onboard ahead of the formal release.

According to Žmak, AI has been part of Infobip’s strategy for years, long before the current wave of generative AI technologies.

“We started working with AI about eight years ago,” Žmak explained. “Back then it was natural language processing and machine learning. Now with generative AI we can move much further and enable agents that can actually participate in conversations.”

AgentOS is designed to help companies deploy AI-driven agents across multiple communications channels including messaging, voice, and digital engagement platforms. The platform builds on Infobip’s CPaaS infrastructure, allowing developers and enterprises to integrate AI capabilities directly into customer interactions.

For telecom providers, developers, and enterprises attending Enterprise Connect, the announcement reflects a broader shift underway in the communications industry. CPaaS platforms, traditionally associated with APIs for messaging and voice, are rapidly evolving into intelligent communication layers powered by AI.

By embedding AI agents directly into programmable communications workflows, Infobip aims to help organizations automate interactions, streamline customer engagement, and build more intelligent communication systems.

More information about Infobip can be found at https://www.infobip.com/.