Meet Co-Op: A New Growth Model for Channel Partners, Intermedia Podcast

By Doug Green

“We’re a partner-first company. It is in our DNA,” says Patrick Sheehan, Vice President of Channel Development and Distribution at Intermedia.

In this episode of Technology Reseller News, recorded for the CCA community, I spoke with Patrick Sheehan, Vice President of Channel Development and Distribution at Intermedia, about a new approach to helping channel partners grow recurring revenue while reducing operational complexity.

Intermedia describes itself as an intelligent cloud communications provider, bringing voice, video, messaging, contact center, collaboration and related services into one seamless, AI-powered platform. Sheehan noted that Intermedia supports thousands of partners and more than 150,000 businesses, with a strong focus on helping partners look good and keeping customers happy.

The central topic of the conversation was Intermedia’s Co-Op Partner Model, a program designed for partners who want to retain control over customer relationships and pricing, while Intermedia handles many of the back-end operational burdens that can slow growth.

For many partners, cloud communications, AI, Microsoft Teams integration, and contact center services represent significant opportunities. But traditional models can also add complexity to billing, taxation, collections, support and administration. The Co-Op model is designed to remove much of that friction.

With Co-Op, partners can maintain ownership of the customer relationship while Intermedia provides the operational infrastructure behind the scenes. That allows partners to focus on selling, serving customers and expanding existing accounts into new recurring revenue streams, with the potential to earn up to 2X more in profit compared to traditional models.

Sheehan also discussed where partners may be leaving money on the table. Existing customer relationships often contain opportunities for voice, collaboration, AI-enabled communications, customer experience tools and Microsoft Teams-related services. By simplifying the path to offer those services, Intermedia is encouraging partners to revisit accounts they already know well.

The conversation also covered Intermedia’s broader partner-first strategy, including its focus on customer service, technical support and reliability. Sheehan highlighted Intermedia’s ninth consecutive J.D. Power recognition for assisted technical support, along with the company’s financially backed 99.999% uptime service-level agreement.

For partners that have not engaged with Intermedia recently, Sheehan’s message was direct: the opportunity has changed. Cloud communications is no longer just about replacing phone systems. It is about helping customers modernize communications, improve customer experience, adopt AI-enabled tools and create more flexible ways to work.

The Co-Op model gives partners another way to participate in that opportunity without having to rebuild their own operations.

Learn more about becoming an Intermedia partner.

Read more about Intermedia’s Co-Op program.