Mutare: Voice Is the Last Unguarded Door into the Enterprise, Podcast

By Doug Green

“Voice is a security channel now, and it deserves the same controls businesses already apply to email and their networks.”

In this Technology Reseller News and Cloud Communications Alliance podcast, Doug Green speaks with Chuck French of Mutare about the growing threat of voice-based attacks—and the opportunity for service providers to help customers close a major security gap.

French says the voice channel has quietly become one of the last unprotected entry points into many organizations. Traditional tools can label suspicious calls, but they do not give individual businesses control over which calls are allowed, blocked, challenged or routed.

The risk is growing rapidly as AI makes voice cloning, impersonation and convincing social-engineering scripts easier and less expensive to produce. Attackers can now imitate a bank, help desk or company executive in real time and at scale.

Mutare’s Voice Traffic Filter addresses this problem by providing what French describes as a voice firewall. The platform combines customer-defined policies, reputation data, STIR/SHAKEN information, threat-pattern analysis and a voice CAPTCHA that helps distinguish human callers from bots.

Unlike carrier-level spam blocking, Mutare allows each organization to establish its own rules. A hospital, financial institution or small business can therefore apply policies suited to its particular risks and customer needs.

Mutare has also developed a multitenant version of the platform for MSPs, CSPs and other channel partners. The cloud-hosted service requires no customer-premises equipment or major professional-services deployment. Providers can offer it as a recurring, consumption-based security service while retaining the customer relationship and setting their own pricing.

French says Mutare’s return to the Cloud Communications Alliance reflects this new service-provider model and its potential value to CCA members.

For service providers, the message is clear: voice security represents both an urgent customer need and a new recurring-revenue opportunity.

Listen to the podcast to learn how Mutare is helping businesses treat voice as a protected enterprise channel rather than an unguarded utility.

Learn more at mutare.com.