Podcasts Quick read.

Podcast: CoreDial Introduces Built-in Workforce Management Module for CoreNexa Contact Center

8 Jul, 2020

Today, CoreDial, LLC, a leading provider of cloud communications solutions for businesses, announced the launch of CoreNexa™ WFM, a fully integrated Workforce Management (WFM) module for its CoreNexa Contact Center solution. In this podcast Rick McFarland, VP of contact center solutions, discusses the release and the opportunity it represents for the channel. “Scheduling, forecasting and adherence on demand,” are part of the offer, says McFarland. We learn about what adherence on demand is and why it’s important to WFM. McFarland explains how the release integrates with CoreDial’s CoreNexa Contact Center platform and how the announcement is good news for the channel.

Visit www.coredial.com

 

https://media.blubrry.com/telecomresellerpodcast/content.blubrry.com/telecomresellerpodcast/CoreDial_7_6_20.mp3
Cloud Communications Alliance

Related Posts

Browse these posts below for the latest in cloud communications news and insights.

16 April 2024
Matthew Townend and Cavell Group team set to deliver practical advice and insight at Cloud Connections 2024, Podcast
“I have already had my marching orders from Clark and Joe that I've got to make ...
16 April 2024
Driving Change: The Trends that are Shaping our Industry, Janet Schijns is LIVE this week at Cloud Connections, JS Group Podcast
How collaboration is going to be sold, promoted, ingested, service supported by ...
15 April 2024
Best Practices Breakout: Elevating Excellence: CEO Strategies for Cultivating Culture and Boosting Profitability, Fall Forward Podcast
Alan Rihm is LIVE this week at Cloud Connections 2024

Join the CCA Today!

Join over 150+ cloud communications companies already growing with CCA.