Podcast: Voxbone Insights Offers Visibility and Easy-To-Use Monitoring for Voxbone Users

Voxbone specializes in offering customers local presence in 64 markets around the world. In all cases the service is compliant enterprise-ready voice and SMS on flexible SIP trunks with access to local phone numbers. Now Voxbone customers will have visibility with Voxbone Insights. Voxbone Insights offers a dashboard where users can view the quality of service on calls, error reporting, and Voxbone has added a monitoring stack and an alerting layer. “We want users to have full visibility,” says Matt Brown, VP Product. “We’re seeing more and more companies want to move away from a toll-free number and really provide their customers with a local experience…” says Brown. In this podcast Brown describes how Voxbone and tools such as Voxbone Insights can help companies step up their game in multiple national markets around the globe. Insights offers a transparency that Brown argues, has no parallel in the industry.

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