Sinch’s Jonathan Bean on AI-Powered Customer Communications, RCS and API Integration, Podcast

Following Mobile World Congress 2025, Jonathan Bean, CMO of Sinch, a leader in digital customer communications, sat down with Doug Green, publisher of Technology Reseller News, to discuss key trends shaping enterprise communications, AI, and API integrations.

Jonathan shared insights into Sinch’s market positioning and its role in advancing digital communications through AI and next-generation messaging solutions. He also discussed Sinch’s ambitions with RCS (Rich Communication Services) - highlighting its potential to enhance customer engagement for enterprise brands, revolutionize brand messaging, and drive rapid adoption in key markets. As brands increasingly leverage RCS, they can deliver rich, interactive content directly into users’ existing chat channels, transforming the way they connect with customers.

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