UniVoIP Advances Microsoft Teams Contact Center Strategy with Bridgepointe Partnership and Unify Framework, Podcast

By Doug Green

“We saw where the market was going—and we made a deliberate decision to align with Microsoft Teams and deliver voice and contact center as a seamless outcome.”

In this Cloud Communications Alliance podcast, I spoke with Dean Manzoori, CEO of UniVoIP, about the company’s focused strategy around Microsoft Teams and a pair of announcements timed with the Channel Partners Conference & Expo.

UniVoIP has positioned itself as a cloud communications provider built specifically for Microsoft Teams, with a voice-optimized platform designed to deliver Teams Phone System to enterprises without friction. That focus, Manzoori explained, was a strategic pivot made several years ago when it became clear that Microsoft would emerge as a dominant force in UCaaS.

Rather than competing with Teams, UniVoIP chose to build around it.

The result is a tightly integrated approach where voice is delivered as a native extension of Microsoft Teams, supported by the expertise and infrastructure needed to ensure performance, reliability, and enterprise-grade outcomes.

At Channel Partners, UniVoIP is expanding that vision with two key developments.

First, the company is advancing its contact center capabilities for Teams through a solution built on the Microsoft Unify framework, incorporating Heedify technology. This enables organizations to extend Teams into a more robust customer engagement platform, aligning UCaaS and CCaaS within a single user experience.

Second, UniVoIP has announced a strategic partnership with Bridgepointe Technologies, creating new channel opportunities to bring this integrated Teams-based communications and contact center solution to a broader market.

For partners, the opportunity is clear: enterprises standardizing on Microsoft Teams are looking for solutions that go beyond basic calling. They need integrated voice, contact center, and managed services that work seamlessly within the Teams environment.

UniVoIP is aiming to meet that demand with a purpose-built platform and a channel-first go-to-market strategy.

As Manzoori emphasized, success in this space is not just about technology—it’s about delivering outcomes. By focusing exclusively on Teams and building a comprehensive ecosystem around it, UniVoIP is positioning partners to capture more value from the growing base of Teams-centric customers.

Learn more at: https://www.univoip.com/