Webex by Cisco Using AI and CPaaS to Expand CX, Cisco Live Podcast

Cisco announced at Cisco Live last week, new developments in Webex Contact Center, including providing an AI Assistant for contact center agents, and integrate third-party virtual agent solutions. The AI Assistant for Webex Suite will soon be generally available to customers. In this podcast Amit Barave, Vice President of Product Management, Webex, Cisco Systems, discusses these advancements.  Amit tells us that these steps forwards will mean better transcripts, more precise recording and a “sense of remembrance”.

Whereas a person won’t tend to remember every detail of a transaction, these new AI powered tools will bring back an event with great clarity."

“CPaaS allows us to open our platform to an infinite number of developers and use cases,” adds Amit, as we learn about Cisco’s commitment to enabling the developer community to invent on the platform. “AI is here in WebEx Suite and WebEx Customer Experience.”

From last week's announcements: Making AI work with the Future of Work (read more)

• AI-Powered Contact Center and Hybrid Work Innovations: New capabilities in Webex Contact Center will help organizations design and manage conversational self-service experiences, provide an AI Assistant for contact center agents, and integrate third-party virtual agent solutions.

Additionally, AI Assistant for Webex Suite will soon be generally available to customers. IT admins will benefit from remote device access management in Webex Control Hub, and all- new Desk Reservation with Cisco Spaces makes it easy to find and book desk spaces and Cisco Collaboration

Learn More

• Visit https://www.webex.com/
• Webex by Cisco Using AI and CPaaS to Expand CX, Cisco Live Podcast