[Infographic] The State of the Cloud Communications Market: Platforms, Markets, and Channels

CCA’s annual membership survey revealed some very interesting statistics that illustrate the effects of the pandemic on our cloud communications industry in 2020. Our 2019 survey revealed some solidly entrenched trends, but they were dramatically affected by the COVID-19 crisis and subsequent remote work dynamics experienced over the past year. See the specifics here in our research from 2019 and 2020, and in the infographic below.

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