omni-channel cloud contact center solution

CCA Vendor News

New BroadSoft CC-One Apps Enhance Cloud Contact Center Capabilities for Enterprise Call Centers

August 22, 2017

Integrated workforce optimization (WFO) suite and speech-enabled interactive voice response (IVR) broadens cloud-native solutions for midmarket and large enterprise customers Creates a single vendor, integrated omni-channel cloud contact center solution with unified communications and analytics for

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