How ‘Self-Similar’ AI Voices Can Help Build Customer Trust
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
14 May 2026
14 May 2026
What Is Business Collaboration? Types, Benefits & Best Practices
The way teams work together has changed dramatically over the past decade. ...
8 May 2026
Businesses Suffer When They Separate CX From Operational Efficiency
By Tomas Gorny, CEO and co-founder, Nextiva
7 May 2026
What Is Hosted VoIP? A Complete Guide For Your Business
TL;DR Hosted VoIP is a cloud-based phone system where the provider hosts and ...
30 April 2026
Smart Contact In Action: AI In Communications, A Field Of Innovation For Integrators
By Bertand Pourcelot, DG Enreach SAS Artificial intelligence has gradually made ...
30 April 2026
What Is A Contact Center? Definition, Types & Features
Every time a customer reaches out to a business for help, they're interacting ...
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23 April 2026
What Is A PBX (Private Branch Exchange) Phone System?
TL;DR A PBX is a private business phone system that routes internal and ...
14 April 2026
This Is Big: Unifying Data Sliced Manual Work 75% & Boosted CX
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
25 March 2026
Driving AI Adoption Means Moving Past Acceptance. Here’s How
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
6 March 2026
To Build Trust In AI Receptionists, You May Need To Tell Customers This
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
27 February 2026
59 Studies Show How Personalization Can Become A ‘Value-Eroding Force’
By Yaniv Masjedi
10 September 2026
The FCC Proposes More Changes to the Robocall Mitigation Database
The FCC has issued a rulemaking notice proposing a number of changes to the ...
10 September 2026
The FCC Proposes Robocall Mitigation Scorecard
The FCC has issued a public notice seeking comment on whether to establish a ...
17 July 2026
THE FCC PROPOSES SWEEPING CHANGES TO KNOW-YOUR-UPSTREAM-PROVIDER AND STIR/SHAKEN REQUIREMENTS
In the most sweeping revisions since adoption of STIR/SHAKEN, the FCC is ...
9 September 2026
Why the Smartest Voice AI Knows When to Send a Text
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
26 August 2026
When Voice AI Goes Off-Script: Why Edge Cases Make or Break Customer Experience
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
7 August 2026
The One-Minute Rule: An AI Receptionist’s Ticking Clock for Texting
By Yaniv Masjedi, Chief Marketing Officer at Nextiva