Stay Sharp

The Latest in Cloud Communications

Subscribe to our blog to be the first to get news, announcements, research, and thought leadership posts.

What Is Hosted VoIP? A Complete Guide For Your Business
TL;DR Hosted VoIP is a cloud-based phone system where the provider hosts and ...
Smart Contact In Action: AI In Communications, A Field Of Innovation For Integrators
By Bertand Pourcelot, DG Enreach SAS Artificial intelligence has gradually made ...
What Is A Contact Center? Definition, Types & Features
Every time a customer reaches out to a business for help, they're interacting ...
How To Avoid The AI Perfection Trap
By Tomas Gorny, CEO and co-founder, Nextiva
What Is A PBX (Private Branch Exchange) Phone System?
TL;DR A PBX is a private business phone system that routes internal and ...
This Is Big: Unifying Data Sliced Manual Work 75% & Boosted CX
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
Driving AI Adoption Means Moving Past Acceptance. Here’s How
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
To Build Trust In AI Receptionists, You May Need To Tell Customers This
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
Solving The Specialized AI Paradox: How UCXM Unifies The Multiagent Future
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
Is RCS The Answer To Tackling 100 Million Scam Alerts?
By Sophie Cheng, SVP Marketing, Sinch
Browse Our

Government Affairs and Advocacy News

These posts highlight news and activity we’re doing to advocate on behalf of cloud communications entities across the globe.

THE FCC PROPOSES SWEEPING CHANGES TO KNOW-YOUR-UPSTREAM-PROVIDER AND STIR/SHAKEN REQUIREMENTS
In the most sweeping revisions since adoption of STIR/SHAKEN, the FCC is ...
CCA Files FCC Comments on KYC
To the Communications Industry:
INCOMPAS and Cloud Communications Alliance File Joint Comments Opposing FCC Offshore Call Center Regulations
The organizations argue that proposed onshoring mandates and volume caps would ...

Sign up for our newsletter

Be the first to know about cloud communications industry news and insights.

Browse Our

Industry Research Reports

Stay current and gain insights on how cloud communications companies are navigating current challenges and planning for the future.

AI Call Handling at Scale: Why Multi-Location Systems Fail Without Unified Architecture
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
Can Small Businesses Trust a Bot with a First-Time Caller?
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
How MSPs Choose the Best AI Voice Reseller Platform
By Dan Rosenrauch, CEO, Viirtue | viirtue.com
Need Help?