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The Latest in Cloud Communications

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How To Avoid The AI Perfection Trap
By Tomas Gorny, CEO and co-founder, Nextiva
What Is A PBX (Private Branch Exchange) Phone System?
TL;DR A PBX is a private business phone system that routes internal and ...
This Is Big: Unifying Data Sliced Manual Work 75% & Boosted CX
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
Driving AI Adoption Means Moving Past Acceptance. Here’s How
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
To Build Trust In AI Receptionists, You May Need To Tell Customers This
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
Solving The Specialized AI Paradox: How UCXM Unifies The Multiagent Future
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
Is RCS The Answer To Tackling 100 Million Scam Alerts?
By Sophie Cheng, SVP Marketing, Sinch
Beyond Unified Communications: Why UCXM Is The New Gold Standard
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
Cloud Services For SMBs: Benefits & Solutions For Growth
TL;DR Cloud services give SMBs access to enterprise-grade tools without the ...
Contact Center Automation: Definition, Solutions, Trends & Tools
TL;DR Contact center automation uses tools like AI, IVR, chatbots, workflow ...
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Government Affairs and Advocacy News

These posts highlight news and activity we’re doing to advocate on behalf of cloud communications entities across the globe.

CCA Files FCC Comments on FYC
To the Communications Industry:
INCOMPAS and Cloud Communications Alliance File Joint Comments Opposing FCC Offshore Call Center Regulations
The organizations argue that proposed onshoring mandates and volume caps would ...
Cloud Communications Alliance Files Comments Supporting Strong, Practical FCC KYC Framework
The Cloud Communications Alliance (CCA) today filed comments with the Federal ...

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Industry Research Reports

Stay current and gain insights on how cloud communications companies are navigating current challenges and planning for the future.

Helpfulness Meets Vulnerability: The Urgent Need to Secure Enterprise Voice AI
By Yaniv Masjedi, Chief Marketing Officer at Nextiva
Identity Can Be Faked. Relationships Can’t.
Why AI-era communication trust is an infrastructure problem solved by ...
AI in Contact Centers: Benefits, Examples, & Best Practices
AI has moved from buzzword to business necessity in the contact center. What ...
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